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Photocopier Field Service Engineer

Location: Birmingham / West Midlands

Looking to make your mark with a top‑tier technology and document solutions provider? This is an excellent opportunity to join a respected organisation supporting premium clients across the North West. Your expertise as a Field Service Engineer will directly influence service quality, customer satisfaction, and overall client experience.

About the Role

You'll deliver professional, efficient technical support across a range of MFDs and photocopiers, ensuring timely fault resolution and high‑quality maintenance. Working both independently and as part of a wider engineering team, you'll contribute to a strong service culture built on collaboration, knowledge‑sharing, and customer focus.

Key Responsibilities

Deliver technical support within agreed SLA timeframes

Diagnose and resolve faults efficiently and accurately

Perform routine maintenance, updates, and modifications

Assist with equipment installations and configuration

Understand and adhere to SLAs for assigned accounts

Carry out basic fault finding across managed print solutions

Provide cover for colleagues during absence or peak periods

Log service calls accurately and promptly

Report recurring faults to support proactive resolution

Share technical knowledge with team members

Build and maintain strong relationships with key accounts

Manage boot stock and site stock levels effectively

Attend manufacturer training to maintain technical proficiency

Ideal Candidate Profile

Proven experience in field‑based technical support within the MFD/photocopier/print sector

Strong logical fault‑finding and problem‑solving skills

Excellent communication and customer‑facing ability

Confident working independently while contributing to a high‑performing team

Package

Salary up to £31,000

25 days holiday + bank holidays

Company Car & Fuel Card

Ability to buy or sell up to 5 days' holiday per year

Volunteer Day

Life Assurance (4× base salary)

Pension Scheme

Company sick pay

Employee Assistance Programme

Coaching and Mentoring opportunities

Cycle2Work Scheme

EyeCare support - discounts on glasses and sight tests

Flu Jab provision

Eligibility for Costco Membership

How to Apply

Please click the apply link below to submit your CV for consideration.

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If you are currently seeking a print position, please send us a copy of your CV via the link below or call our mainline on (phone number removed) and ask for Nicola Foxall (url removed) who will give you a call for a confidential chat. Pure Talent Group are a UK based Engineering recruitment company with teams specialised in recruiting for the Engineering sector and have a range of roles in this sector

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.