Hours: Full Time, Permanent

Lead the future of pest control excellence with us.

As a Service Manager with us, you will lead from the front, ensuring high standards across training, compliance, technical performance, and customer satisfaction. You’ll play a key role in shaping our service delivery, supporting technicians, mentoring new starters, and driving operational and commercial excellence.

We are seeking a highly motivated and operationally experienced Service Manager to lead our dedicated service team.

In this critical leadership role, you’ll be responsible for overseeing a network of 5 Team Leaders and 40 Service Technicians ensuring the effective and efficient delivery of pest control services across a high-performing division.

What You’ll Be Doing

* Provide strategic direction and daily leadership to a large, diverse team of Team Leaders.

* Drive exceptional service delivery performance across all KPIs, including SOS response times, contract fulfilment, and customer satisfaction.

* Manage service escalations, quality audits, technician performance, and regional patch planning.

* Collaborate closely with cross-functional departments including administration, stock control, training, and sales.

* Lead recruitment, training, probation, and performance processes for new and existing staff.

* Maintain control of materials, stock, and supplier management for the division.

* Champ...