Job Title: Personal Injury Claims HandlerLocation: Liverpool or Sevenoaks / Hybrid Working Salary: Between £26,700 - £34,800 DOE plus £2000 annual bonus potential achieved quarterlyJob Type: Permanent, Full TimeWorking Hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pmWhen you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement.You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making.What you will be doing:Take accountability for your own performance against set objectivesValidating all claims for indemnity and fraudProviding proactive and correct assessment of liabilityAccurate quantum assessment of claims presented using the relevant tools available to assistApplication of accurate reserves in line with company guidelinesAssisting with coaching and mentoring of less experienced handlersAdherence to best practice and key strategiesEffective file and portfolio managementAny other Ad hoc task as the needs of the business dictateWhat we're looking for:Ability to work in a culture of openness, trust and respectStrong organisation skills with the ability to prioritise tasksAbility to fact find and analyse information to result in accurate decision makingExperience of handling injury claims outside of the Low Value Personal Injury Claims PortalKnowledge of the civil procedure rules with regards to offers, acceptances and litigation risksGrow with AcornAt Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:We run through walls for our customers and each otherWe challenge the status quoWe succeed when we help those around us succeedWe decide quickly when the smart thing to do is use our judgementBenefits:A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options24/7 mental health support & free counselling availableGrow with us: Through career fairs, leadership programs, and learning on the go!Flexible benefits, including early access to salary via our internal platformHybrid working options to support work-life balance and individual needsRecognition awards, social events & moreOur Commitment to our colleague's:These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:Mindful Employer - championing mental health and wellbeingDisability Confident Level 1 & 2 - creating accessible, inclusive opportunitiesMenopause Friendly accredited - supporting every stage of lifeArmed Forces Covenant signatory - honouring those who serveArmed Forces Defence employer recognition scheme - Supporting those who serveGreat Places to Work 2024/25 - fostering an engaging and positive workplace cultureBest Place to Work for Development - proud to be investing in people's futureBest Place to Work for Women - breaking down barriers to women's career progressionIf you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.A Few Things to Know Before You ApplyVisa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.Please click the APPLY button to submit your CV for this role.Candidates with experience or relevant job titles of: Customer Claims Executive, PI Claims Handler, Personal Injury Claims Executive, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant may all be considered.JBRP1_UKTJ