Personal Case Manager
New Yesterday
About The Role
Do you know how to deliver anexceptionalcustomer experience? Whether you’ve worked inretail,hospitality,or a call centreenvironment, as aPersonal Case Managerwith Porsche, you will be responsible for ensuring each customer feels valued each time they communicate withThe Porsche Customer Relations Hub.
- Flexible hybrid working hours offered after successful probation
- Generous paid holiday allowance, plus public holidays
- No call scripts, no call length targets,just one goal: exceeding customer expectations!
We believe that our talented, passionate employees deserve to feel valued, so we provide a great working environment, free parking, complimentary tea and coffee, a fabulous subsidised onsite restaurant, exciting team events, and access to experience our amazing productswith an Annual Bonus based on company performance.
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Able to Work effectively in a Team and a fast-paced environment
- Proficient with MS Office. Understanding of CRM systems and practices would be beneficial
- High level of verbal and written Communication
- Experience handling complaints and taking ownership in finding resolutions
- Customer orientation and ability to adapt/respond to different types of customer requirements
- A passion for continuous improvement and a customer-centric mindset
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Highly motivated and resilient
- Manage all calls and email correspondence professionally, investigating thoroughly and promptly. This will be with the use of all available resources and multi-systems to ensure effective, timely and individual resolutions
- Take personal ownership in investigating, answering, and resolving customer complaints, enquiries with a high level of professionalism, ensuring the customer is kept regularly up to date throughout the life cycle of the issue
- Respond to FCA regulated complaints within defined timescales in order to mitigate financial risk to the business
- Communicate confidently and professionally with all members and colleagues, delivering exceptional service at all times to protect the brand and promote retention
- Convey decisions clearly, effectively, professionally, and empathetically in verbal and written format across a variety of media (e.g. email, letter, voice)
- To receive calls and correspondence, which may be requests for vehicle information, customer queries and complaints. Alongside anything associated with Porsche products
- To continuously develop individual specialist knowledge. This includes and not limited to, vehicle and warranty information, alongside an understanding of the Porsche Connect Services. Additionally, the Porsche strategy and regulatory compliance e.g. FCA
- To build relationships with Porsche Centres and maintain communication with them when necessary.
- To ensure that all goodwill gestures are individually tailored and reflect the inconvenience the customer has experienced. You should be able to use your initiative to create a bespoke goodwill package
- Opportunity to work within a highly respected luxury brand,who strives to provide a luxury service
- Competitive starting salary, with great career opportunities
- Sociable working hours
- Highly motivated and driven team, who are also fun and friendly
At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewardingyouin return. As well as a competitive salary, you’ll have all these extra benefits:
- Eligibility to join our bonus scheme.
- 27 Days Annual Leave + Bank Holidays
- Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
- 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
- Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
- Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
- Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
- FREE RAC Ultimate Complete Breakdown Service from Day One.
- Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
- FREE onsite parking.
#J-18808-Ljbffr
- Location:
- Walsall, England, United Kingdom
- Salary:
- £60,000 - £80,000
- Job Type:
- FullTime
- Category:
- Human Resources
We found some similar jobs based on your search
-
New Yesterday
Personal Case Manager
-
Walsall, England, United Kingdom
-
£60,000 - £80,000
- Human Resources
About The Role Do you know how to deliver anexceptionalcustomer experience? Whether you’ve worked inretail,hospitality,or a call centreenvironment, as a Personal Case Manager with Porsche, you will be responsible for ensuring each customer feels valu...
More Details -
-
47 Days Old
Personal Case Manager
-
Reading
-
£25,000 - £28,000 /annum
- Accounting & Finance
Customer Service & Complaints, Reading, is looking for a Personal Case Manager to join its customer service team. The Case Manager will handle cases from inception to completion, ensuring a smooth and efficient service to our clients. A successful Case Manager should have a relevant qualification in customer service or a related field.
More Details -