Rate: £450 (Inside R35) Duration: 6 months Start Date: ASAP Location: Remote with Once a week in Leeds Office Clearance: BPSS Must have experience with Splunk Job Description: Responsible for supporting the application aspects of multiple live services. Management of live incidents. Investigation of incidents and provision of resolutions. Interaction/interface with Solutions Delivery (project handover, Clone testing, etc.). Involvement in live incidents escalated via other support teams. Co-ordination with New Projects to gain an understanding of Live Support Requirements. Provision of Out of Hours (On Call) cover on a rota basis. Collection of adhoc statistics. Housekeeping on Live Services and Databases. Creation & maintenance of support documentation (LSMs, etc.). Attend Live support and customer meetings. Enhancement suggestions through Change Proposals/CIPs and Trouble Tickets. Technical Advice/Support to other areas inc. the customer. Analytical skills, decision making, forward thinking. Working knowledge of Live Service Systems and applications. Experience of PVCS, EARS & Windows. Knowledge of Clarity. MS Office applications knowledge. Experience of XML. Experience of Maestro Scheduler. Client facing Good negotiation skills, well organised and proactive ...