People & Performance Manager

New Today

Are you a people leader who thrives on building professional, high-performing teams?
Can you step into a growth-stage business and create the people infrastructure, processes, and culture that enable rapid scaling?

If you've answered yes, we want to hear from you.

ABOUT THE ROLE
Our client is a fast-growing, ambitious e-commerce business with operations across the Norfolk region. They're at a pivotal moment of expansion, with acquisition opportunities and new ventures planned for the next 12 months. To support this growth and professionalise operations, they are now seeking an experienced People & Performance Manager.

This is a hands-on, strategic role combining recruitment, performance management, compliance, and process development. You'll report directly to the Managing Director and work across the entire business — from head office through to multiple warehouse locations — ensuring people, processes, and performance align to deliver strong commercial results. This is not a remote role; you'll be present on-site and available for cross-site management as needed.

KEY RESPONSIBILITIES
Recruitment & Onboarding

Manage end-to-end recruitment — drafting job descriptions, coordinating interviews, and making hires that balance performance and culture fit
Develop and maintain role profiles and organisational charts as the business expands
Oversee onboarding and probation processes with clear expectations and objective outcomes
Performance & Development

Lead appraisal and performance review processes to drive growth, accountability, and improvement
Support managers in setting clear objectives and addressing underperformance promptly and professionally
Identify and coordinate relevant training, maintaining comprehensive appraisal and development records
Pay, Reward & Benchmarking

Coordinate salary reviews, ensuring fairness and market competitiveness
Advise management on pay progression reflecting performance, market conditions, and budget
Policies, Records & Compliance

Maintain accurate employee records, contracts, and documentation
Develop and update people-related policies to ensure compliance and consistency
Ensure compliance with all employment law, health & safety, and data protection requirements
Organisation & Process

Develop accurate accountability charts and ensure team activity reflects current roles
Identify and implement improvements in people processes and record keeping
Support development of clear, repeatable systems for recruitment, reviews, and training
Culture & Accountability

Help maintain a professional, performance-driven culture built on fairness, respect, and accountability
Promote company values and encourage high standards of conduct
WHAT WE'RE LOOKING FOR
Experience & Skills

Proven people management or operational role experience covering recruitment, performance management, and compliance
Commercial awareness and confidence balancing fairness with business needs
Strong communication and interpersonal skills with authority to influence at all levels
Experience handling sensitive staff issues and driving performance improvement
Excellent organisational and record-keeping skills with strong attention to detail
Personal Attributes

Professional, balanced, and pragmatic with calm, confident approach to challenging situations
Trusted and discreet with confidential information
Structured and disciplined, but flexible and willing to 'get stuck in'
Fair-minded and commercially aware, focused on continuous improvement
Comfortable saying 'no' when required and explaining your reasoning clearly
Desirable

CIPD Level 5+ or related HR qualification
Background in e-commerce, logistics, or operations environments
WHAT'S ON OFFER

Competitive salary depending on experience
On-site base within Norfolk with flexibility to visit multiple locations
A hands-on role with genuine strategic influence over people and culture
Opportunity to shape people processes as the business scales through acquisition and organic growth
A supportive leadership team and the chance to make a real difference in a growing business
ABOUT THE BUSINESS
Our client is a well-established, ambitious e-commerce company operating across the Norfolk region with significant national reach. They're at an exciting inflection point with substantial growth planned. The business is professionally run, commercially focused, and committed to building a culture where people are developed, performances are managed fairly, and processes enable scale.

HOW TO APPLY
This role is being handled confidentially by Emma at Select Recruitment. If you're interested, please submit your CV and a brief note on how your experience aligns with the role. Please include your salary expectations. All applications are treated in confidence.

Further information about the role and our client will be provided to shortlisted candidates.

Contact Emma at Select Recruitment
Apply
Location:
Sprowston
Job Type:
FullTime
Category:
Personnel/Recruitment

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