We are building a company that people are proud to belong to. This is a full-time, permanent role, reporting to the CEO Location: This is a hybrid role, but as you will be required to spend 2–3 days per week at our Gatwick office, it is expected that your commute to Manor Royal, Crawley, would take no longer than about 1 hour. The position also entails occasional travel to our other UK sites. Why this role exists NuServe is a values‑led, independent B Corp with revenues approaching £15m and a clear ambition to reach £30m by 2030 — while becoming the most loved brand in Facilities Management. That ambition is powered by people. As we grow, we need trust, care, clarity and high standards to scale with us. The People Director will ensure our values are lived day‑to‑day, that performance and humanity grow together, and that our culture and values remain a strength, not a slogan. This is a hands‑on Executive role for someone who wants to build something meaningful — not just manage a steady state. It will require a strategic mindset as well as strong relationship management at all levels within the organisation. Flexibility, change management and transformation will all feature highly as we strengthen and grow our business together. Who this role is for This role suits someone stepping into broader Executive responsibility in a growing business, rather than someone who has already “done it all” in a large corporate environment. You may currently be a Senior HR Business Partner, Head of People or People Lead in a multi‑site organisation. What matters most is your trajectory, judgement and intent rather than your job title. We’re looking for someone who: Earns trust at Executive level through depth, credibility and purposeful partneringHas the energy to shape, not inheritIs committed to growing with the business long‑termWants to stay, build and belong for 5+ years This is not a stepping‑stone role. It is a foundation role. The kind of People Director we’re looking for At NuServe, care and rigour go hand in hand. You will: Be a role model and lead with empathy, fairness, inclusion and integrityBe calm, grounded and trusted in difficult momentsConfidently uphold standards and handle challenging conversationsCoach high‑performing, analytical leaders to be clearer, warmer and more consistentUnderstand that how leadership feels matters as much as how it functions You don’t need to be loud or charismatic — but you do need to be deeply human, quietly confident and commercially aware. What you’ll be responsible for 1. Building a high‑trust leadership culture Partner with the CEO and Executive Team to strengthen trust, collaboration and role clarityCoach leaders to consistently model NuServe’s values and Teamship CodeSupport the evolution of leadership behaviours as the business scales 2. Owning Employment Relations with confidence and care Personally lead complex ER cases involving salaried employeesProvide guidance and escalation support for frontline ER mattersEnsure policies and processes are legally sound and tribunal‑readyPrepare the business for upcoming UK employment law changesEquip managers to act fairly, confidently and consistently 3. Strengthening engagement, performance and retention Redesign performance management around regular feedback and clarityIntroduce and embed an effective Employee Net Satisfaction Programme with closed‑loop action planningReduce voluntary attrition through stronger leadership and communicationHelp leaders identify and address issues early 4. Raising the bar on recruitment and onboarding Improve quality of hire, speed to competence and cultural fitEnsure onboarding is thoughtful, professional and aligned to our brandStrengthen collaboration between People and Operations during mobilisationTrack and improve retention and time‑to‑productivity 5. Bringing discipline and insight to People data Lead the selection and implementation of a new HRISBuild a simple, meaningful People dashboard (attrition, absence, engagement, ER, quality of hire, profit per FTE)Partner with Finance to link people outcomes to commercial performance What success looks like Within 12–18 months: Leaders are clearer, more confident and more consistentPeople genuinely feel NuServe lives its valuesER is handled calmly, fairly and without dramaEngagement and retention are improvingThe People function is trusted, effective and easy to work withSystems are simple, reliable and usedThe Executive Team feels stronger, more aligned and better supported What we’re looking for Senior People or HR leadership experienceBackground in multi‑site, frontline or service‑led environmentsStrong ER capability and UK employment law knowledgeCIPD Level 7 (or equivalent experience)High emotional intelligence, warmth and integrityCommercially aware and comfortable using people data to inform key business decisionsPractical, hands‑on approach with high personal standards Why join NuServe A values‑led B Corp where people genuinely matterA real Executive role with trust and influenceThe chance to build something lasting in a high‑growth businessDevelopment alongside an ambitious leadership teamEquity participation and long‑term opportunityA culture built on care, clarity and doing the right thing How to apply If this role resonates with how you want to work and lead, we’d love to hear from you. Please submit your CV and covering letter here – please include any links or evidence to showcase what you have already built or achieved. #J-18808-Ljbffr