Payroll Officer, Chichester, Contract, Hybrid, £27-28,500 + Benefits The Role In this role, you ll provide efficient, accurate and customer focused support across payroll and pensions services. You ll manage a broad range of administrative and processing tasks, respond to customer enquiries, maintain essential records and contribute to the smooth delivery of specialist services. Working closely with the Team Leader, you ll also handle more complex or technical matters, check the quality of work completed within the team and play an active role in improving processes and systems. This is a hybrid position working in the office 1 or 2 days per week. What Makes This Opportunity Stand Out You ll be at the heart of essential services. Your work will support schools and council employees, ensuring reliable payroll services that staff depend on every day. You ll join a culture built on strong values. Trust & Support, Customer Centred, Honest & Realistic values that create a genuinely supportive and people focused workplace. You ll grow specialist expertise. You ll be supported to deepen your technical knowledge in payroll and pensions and develop valuable subject matter skills. You ll work with collaborative, knowledgeable teams. You ll contribute alongside HR & OD colleagues and technical specialists, with opportunities to learn, share expertise and make a real impact. Your Impact In this role, you ll ensure accurate payroll processing, provide clear guidance to customers and help maintain the smooth running of payroll and pensions operations. You ll use your technical understanding to resolve queries, support colleagues, monitor quality and suggest improvements. Through your work, payroll services will remain efficient, compliant and consistently customer centred. About You You re someone who is detail focused, customer centred and confident working with technical information. You bring: Prior knowledge of payroll and pensions experience in processing and an understanding of relevant regulations. Strong numeracy, accuracy and problem solving skills able to work methodically, interpret information and make sound financial calculations. Excellent written and verbal communication skilled at explaining complex information clearly to colleagues, managers and customers. Good IT capability confident using Word, Excel and large payroll systems such as SAP or similar. Effective planning and prioritisation able to organise your workload and meet deadlines in a busy, high volume environment. A commitment to continuous improvement proactive in enhancing processes and supporting others to develop their understanding. Above all, you re committed to delivering an accurate, reliable and customer centred payroll service. Why Join Us Competitive package including pension scheme Generous annual leave with options to purchase additional days Flexible working arrangements Volunteering opportunities Training, development, coaching and mentoring Retail, leisure and gym discounts Staff networks and recognition schemes Health and wellbeing support, including Employee Assistance Programme and optional health plans # 4770569