Location: Canary Wharf, London, office based

Working Pattern: Part time, 20 hours per week, includes weekends and some weekdays

About Sanius Health

Sanius Health is a leading real world evidence and patient generated data platform operating across healthcare and life sciences, with a focus on rare and underserved conditions. The platform integrates hospital pathways, genomic insights and longitudinal disease management into a predictive infrastructure that supports advanced therapies, care coordination and decision grade clinical insight.

Through its disease registries across rare disease and oncology, Sanius Health enables clinical trial recruitment, regulatory validation and reimbursement pathways, connecting healthcare providers, researchers and life sciences organisations through established research partnerships.

Sanius is deeply embedded across care delivery, including integration with one of the largest primary care provider footprints in the United Kingdom, supporting patient management, pathway redesign and improved outcomes at scale.

The Opportunity

We are looking for a highly motivated Patient Support Associate to support patients across our healthcare programmes. This is an ideal role for someone studying in London who wants direct exposure to real world healthcare delivery and patient interaction.

You will sit at the frontline of our patient programmes, with a strong focus on telephone communication. This role requires individuals who can build trust quickly, communicate clearly and handle sensitive conversations with confidence and professionalism.

Key Responsibilities

• Support patients across programmes through structured telephone and written communication

• Conduct outbound and inbound calls with patients to support engagement, onboarding and follow up

• Deliver a high quality, professional and empathetic telephone experience at all times

• Assist with onboarding patients onto digital platforms and services

• Maintain accurate and timely records of all patient interactions

• Support coordination between patients, clinicians and internal teams

• Track key patient metrics and escalate any risks or issues

• Support weekend and weekday operations to ensure continuity of care

What We Are Looking For

• Currently studying or recently completed a degree, ideally in a healthcare, life sciences or related field

• Excellent telephone manner, with the ability to communicate clearly, confidently and empathetically

• Strong verbal communication skills with a professional and structured approach

• Ability to handle sensitive conversations with patients in a calm and reassuring way

• Excellent listening skills and attention to detail

• Strong organisational skills and ability to manage multiple interactions

• Comfortable working in a fast paced environment

• Ability to work as part of a team and build strong relationships

Working Style

• Canary Wharf, London based role, fully office based

• This role requires in person presence due to the operational and patient facing nature of the work

• Remote or home working is not available for this position

• Part time, 20 hours per week with weekend and weekday coverage

• Fast paced, high responsibility environment

Early Builder Package – Sanius Health\

Ownership and Reward

• Equity: Early stage stock options (£7,000 indicative allocation for full time roles, prorated for part time based on agreed working hours and contract terms) with progression as you grow

• Performance Bonus: Up to £5,000 based on impact and company performance, subject to company policy and eligibility and prorated for part time roles

• Clear salary and equity progression framework

Speed and Career Growth

• Promotion reviews every 6 to 9 months

• Opportunity to take ownership of workstreams early and grow into larger responsibilities

• Direct exposure to leadership and decision making

Flexibility and Time

• Structured office based working model

• Two week company wide closure over Christmas

• One week company wide closure in summer

Learning and Development

• Annual learning budget (£500 to £2,000 depending on role)

• Exposure to healthcare, life sciences and AI driven programmes

• Opportunity to attend industry events over time

Tools and Environment

• MacBook and full tech setup provided

Culture and Office Experience

• Prime Canary Wharf office location

• Unlimited drinks in the office

• Freshly baked cookies every day at 3pm

• Monthly team socials

• First Wednesday team breakfast

Impact and Mission

• Work on real world healthcare problems impacting patients

• Support programmes used across hospitals and healthcare systems

• Direct exposure to clinicians and healthcare teams

What Makes This Different

• You will see your work used in real patient delivery

• You will work closely with clinicians and operational teams

• You will be part of a company building real healthcare infrastructure

Closing Date

Applications close on Friday, 30 April 2026

Important Information

The details set out in this advertisement, including compensation, benefits, incentives and working arrangements, are provided for general guidance only and do not form part of any contractual offer or entitlement.

All elements of compensation, including salary, bonus, equity participation and benefits, are subject to individual agreement, eligibility, company policy and may be amended or withdrawn at the company’s discretion.

Working arrangements, progression opportunities and development timelines are indicative and will depend on role requirements, individual performance and business needs.