Parts Advisor

New Yesterday

Location: PHL UK LTD, Ford Farm Estate, Ford Ln, Upton Grey, Basingstoke, RG25 2RP Hours: Monday to Friday, 08:00 - 17:00

About the Role PHL UK LTD is looking for a proactive and organised Parts Advisor to join our team. This key role involves providing essential support to the parts department, assisting with customer inquiries, managing orders, and helping to maintain smooth operations across the business. You will be working closely with suppliers, customers, and various internal departments, ensuring efficient service and timely responses.
Responsibilities:
Assist the Parts Manager with daily operational tasks and ensure the smooth running of the parts department
Communicate effectively with suppliers to obtain the best prices and delivery times for parts
Respond to customer and supplier queries via phone and email, offering excellent customer service at all times
Manage incoming orders and ensure returns are processed efficiently
Work closely with the service and workshop departments to ensure parts are delivered as needed
Provide occasional support to the Service Department when required, while maintaining a primary focus on the Parts Department
Occasionally assist other team members with their roles to ensure continued team success
Maintain accurate records and complete administrative tasks promptly
Meeting Summary & Development:
Regular communication with colleagues to ensure smooth department operations and foster positive relationships
Monthly meetings with the Parts Manager to review pricing, sales performance, and business opportunities
Keep track of time, including break periods, and ensure all tasks are completed on schedule
Participate in training courses (e.g., TVH) to develop product knowledge and further enhance skills
What We Offer: ? Attractive company pension scheme ? Sick pay ? 20 holidays + 8 bank holidays ? Private medical insurance ? Free parking

We are looking for a reliable and dedicated Parts Advisor who is keen to support the smooth operation of our parts department and contribute to the overall success of the team. If you have excellent communication skills, a proactive approach, and a passion for customer service, wed love to hear from you.

TPBN1_UKTJ
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Location:
Basingstoke
Salary:
£40,000
Job Type:
FullTime
Category:
Customer Service

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