Partner Support Executive

Red Recruitment is hiring a Partner Support Executive for our client, a fast-growing digital comparison platform, in their modern Cardiff city-centre office.

We're looking for a confident, relationship-focused individual to support and strengthen partnerships across a national B2B network. The successful candidate will be comfortable with proactive outbound communication, managing partner relationships, and ensuring high levels of service and engagement.

Benefits & Package for a Partner Support Executive:

Salary: £28,000 Location: Central Cardiff, on-site Contract: Full-time, permanent Hours: Monday to Friday, flexitime between 6am and 8pm, with no core hours Two paid weeks off over Christmas and New Year (in addition to annual leave) Paid day off for birthday and work anniversary Private medical and dental cover, including 24/7 GP access Free city-centre parking worth £1,800+ annually (also usable outside working hours) Enhanced pension contributions Employee referral bonus and recognition awards Regular team socials and monthly food events Learning and development support

Key Responsibilities of a Partner Support Executive:

Proactively contact business partners to provide support, discuss account activity, and follow up on performance Respond to inbound partner and customer queries with professionalism and accuracy Build and maintain strong working relationships across a B2B partner network Support onboarding of new partners and manage handovers from internal teams Maintain accurate CRM records, including actions, updates, and next steps Monitor partner engagement, activity, and service performance Identify opportunities for account development, including cross-sell and upsell where appropriate Resolve queries efficiently, escalating more complex issues when needed Collaborate with internal teams including Sales, Marketing, and Operations to deliver a seamless partner experience Share feedback and suggest improvements to enhance service quality and processes

Key Skills and Experience of a Partner Support Executive:

Experience in customer service, account management, partner support, or a similar client-facing role Confidence making proactive outbound calls and managing ongoing business relationships Strong communication skills, both written and verbal Good organisational skills with strong attention to detail and record-keeping Experience working towards targets, KPIs, or service standards Comfortable using CRM systems and standard office tools A professional and practical approach to handling queries and problem-solvingDesirable:

Experience in a B2B support or account management environment Exposure to onboarding processes or cross-team collaboration Commercial awareness with the ability to spot account growth opportunities Background in property, professional services, or marketplace platforms

If you are interested in this position as a Partner Support Executive and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)