Job Description

Partner Success Manager - B2B Channel - MSP Partnerships - Surrey - Hybrid Working

We have an opportunity for a Partner Success Manager to join our European B2B Channel/MSP team. You will be integral to the fast-growing part of the clients enterprise business in a key role focusing on growing, developing and managing their relationship with B2B channel and MSP partners together with their local sales teams.

Key Responsibilities and what we are looking for in candidates:

• Serve as primary contact between the clients Partner program and partners (including MSPs, VARs and carriers), and make sure all benefits are successfully delivered.
• Deliver events and workshops to recruit, educate and grow the clients partner program jointly with the local sales teams.
• Demonstrate client solutions & client services to large audiences through demos and webinars.
• Develop technical training content (for example KBAs, blogs, and product demonstration videos) to level-up partner's solution expertise.
• Troubleshoot and escalate issues that arise from partners
• Develop strong relationships with internal stakeholders and key account teams across business subsidiaries.
• Engage directly with key MSP partners through meetings and calls, supporting device and solution adoption strategies and identifying business expansion opportunities
• Work directly with MSP partners to understand their business and drive them to build new managed services and device as a service offering.
• Work alongside local account teams in UK and Europe to develop strong relationships with key partners at all levels (technical and business), identifying key decision makers and influencers to create action plans in order to drive success initiatives. (European travel required)
• Engage with key partners and keep track of solution adoption and drive new managed services and DaaS offerings.
• Contribute to the ongoing development of our MSP and Channel programs, using your experience, insight and knowledge to make meaningful contributions to building business strategy and commercial growth
• Knowledge and experience in launching/supporting managed mobility service for large enterprise and SMB markets gained from managed service providers (MSP) background.
• Hands-on experiences in supporting Android Enterprise management or similar mobility management platforms in technical levels.