Your new company Our client, a leading student accommodation provider, is seeking a confident and customer-focused Reception & Administration Assistant to join their on-site team. This is a highly visible, front-of-house role ideal for someone who loves supporting others, thrives in a fast-paced environment, and takes pride in delivering exceptional service to students, visitors, and residents. Your new role Working part-time three days a week

Deliver a warm, professional reception service to all students and visitors. Handle enquiries via phone, email, website and in person with accuracy and care. Manage visitor sign-in/out, issue passes and oversee student check-in and check-out processes. Organise key/fob distribution, returns and replacements. Support open days, viewings, student events and promotional activities. Sort, log and distribute mail and parcels. Provide general admin support including scanning, filing and maintaining databases. Follow debt recovery procedures and liaise with students/guarantors about overdue rent. Manage meeting room bookings and set-up (AV and refreshments as required). Ensure contractor sign-in and health & safety processes are followed. Log maintenance issues, prioritise and monitor progress to meet service KPIs. Handle customer complaints professionally and support continuous service improvement. Assist with basic property upkeep to maintain clean, presentable communal areas. Be ...