Red Recruitment is recruiting an Outbound Sales Representative for our client based in Norwich who specialise in 24/7 Care solutions on a Full time basis.

This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment delivering outstanding customer experiences to vulnerable customers.

Benefits and Package for Sales Representative:

Salary: 24,949.50 Per Annum with on target earnings (Average OTE 37,000)
Hours: 37.5 hours per week - Shift pattern between Monday - Sunday 8am - 8pm
Contract: Permanent
Location: Norwich Hybrid (70% in Office)

• 233hours annual leave holiday increasing with length of service.
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends' discounts on our services & products
• Pension Scheme, up to 3% Company matched
• Free on-site parking

Key Responsibilities of Sales Representative

• Handle outbound customer enquiries across phone, email, and digital channels with professionalism and care
• Generate and convert sales leads through proactive outreach and effective engagement
• Provide accurate product information and tailored recommendations
• Identify and promote upgrade opportunities that enhance safety, independence, and quality of life
• Clearly explain the benefits of upgraded devices and services
• Achieve and exceed individual and team sales targets, KPIs, and revenue objectives
• Spot upselling and cross-selling opportunities in every interaction
• Prepare accurate quotations, process orders, and ensure timely follow-up
• Maintain up-to-date knowledge of products, services, and market trends
• Record all sales activity and customer interactions in our CRM
• Collaborate with colleagues across operations, marketing, and customer service for a seamless journey
• Contribute to continuous improvement by sharing feedback on customer needs and market opportunities

Key Skills and Experience of Sales Representative:

• Have an excellent telephone manner
• Can build rapport with customers along with being patient and empathetic and spot opportunities to cross sell
• Are reliable, trustworthy and motivated
• 1 Year experience in customer facing role and display great customer service skills
• Comfortable using a CRM although training is provided
• Confident in both an inbound and outbound calling role

If you have the relevant skills and experience as a Sales Representative and are interested in the position, please apply now!

Red Recruitment (Agency)