Adecco are recruiting a Customer Service Advisor to support patients throughout their treatment journey. This opportunity is perfect for someone who prides themselves on delivering excellent service in a patient-focused environment.

Duties:

Handling scripted inbound and outbound calls with professionalism Managing referrals and assisting patients in booking eye operations Completing patient pre‑assessment checks Conducting follow‑up assessments to support aftercare Data entry, ensuring accurate and timely updates Handling confidential patient information in line with data protection guidelines

Requirements:

Excellent telephone manner Strong patience and empathy when speaking with patients Confident and clear communication skills Computer literate and comfortable navigating multiple systems Ability to follow scripts and processes accurately Reliable, organised, with high attention to detail Ability to work with confidential data responsibly and securely

Additional Information

Location: Bolton (15-minute walk from Bolton Train Station)

Start Date: 16th March

Days: Monday to Friday

Hours: 8 hours per day between 8am-6pm, 30‑minute lunch break

Pay Rate: £12.21 per hour

Duration: Approx. 2‑month assignment, with potential to extend

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website