Order Taker - In Room Dining - Knightsbridge, London 

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.

About Jumeirah Carlton Tower

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop healthclub and spa with London’s largest naturally lit swimming pool.

About the Job:

An opportunity has arisen for a Order Taker to join us at Jumeirah Carlton Tower within our In-Room Dining Team. 

The main duties and responsibilities of this role are:

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• Maximize sales and profits through exceptional value and service, utilizing effective up-selling and cross-selling techniques throughout the hotel.
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• Maintain a thorough knowledge of all in-room dining menu items and actively review relevant information such as hotel events and daily specials.
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• Demonstrate an understanding of hotel facilities and become proficient in hotel management systems such as Opera, Epicure, and Hotsos.
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• Adhere to punctuality and uniform standards while fostering positive relationships with colleagues and other departments.
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• Ensure compliance with hotel policies related to Fire, Health, Hygiene, and Safety, and possess a pleasant demeanor with proficiency in English and preferably additional languages.
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About you:

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• Strong communication and interpersonal skills
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• Strong customer service orientation
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• Ability to tolerate moderate amounts of walking
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• Ability to work flexible hours
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• Demonstrates excellent grooming standards
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About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry.

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  Supportive and inclusive work environment

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  Access to Learning & Development programmes and clear career pathways

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  Opportunities for internal mobility within our global network

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  Colleague discounts on food, beverage, and hotel stays worldwide

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  Health care and insurance benefits

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  Competitive salary + excellent service charge

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  Extra holiday for significant Birthdays (21.30.40. etc.)

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  Jumeirah perks website access – discount

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  Dry cleaning of uniform or Business attire

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  Meals on duty

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