Optical Assistant/Optical Customer Service Advisor
New Yesterday
Optical Assistant / Optical Customer Service Advisor - Milton Keynes
Full Time | Basic Salary £24,654.38 + £2,880 Bonus | Excellent Benefits
Zest Optical are working alongside a leading optical lens manufacturer to recruit an Optical Assistant / Customer Service Advisor at their Milton Keynes site.
This role is ideal for an experienced Optical Assistant who enjoys building relationships with patients and colleagues, but is now looking to move into a customer service role within optics. You'll be working with a premium brand known for supplying high-quality ophthalmic lenses to independent opticians across the UK.
Optical Customer Service Advisor - Key Responsibilities
Handle incoming enquiries from opticians regarding pricing, product availability, and lead times
Build professional relationships with customers, ensuring their needs are understood and met
Receive and process orders accurately via phone, email, and online systems
Make proactive calls to keep customers informed and promote relevant products and upgrades
Recommend product promotions and special offers to customers over the phone
Contribute to departmental targets, promotions, and incentivesRequirements
Previous experience as an Optical Assistant, Optical Advisor, or in a similar optical role (essential)
Basic practical knowledge of optics, lenses, and frames
Previous customer service experience
Confident using Microsoft Office applications and cu...
- Location:
- Milton Keynes
- Salary:
- £24,654 /annum bonus
- Job Type:
- FullTime
- Category:
- Customer Service & Support