Direct message the job poster from Finserve.io

Founder and CEO | Connecting Fintech Innovators with Exceptional Talent | Global Executive Search Specialist | Global AI Talent Partner

Department: Business Operations

Job Title: Partner Manager

Location: London (Hybrid)

Department: Business Operations

Type: Full-Time

Date: 2025

Join a high-growth fintech platform revolutionising digital payments across the UK and Europe. As a Partner Manager, you'll be part of a collaborative Operations team, helping key technology and platform partners get the most out of innovative payment solutions like:

• Card Processing
• Bank Payments
• Real-Time Payouts

You'll own the partner journey from onboarding to long-term engagement, working closely with cross-functional teams to ensure smooth delivery, satisfaction, and mutual growth.

• Build and maintain strong relationships with tech/platform partners
• Lead partner and client onboarding processes
• Act as the go-to contact for escalations and integration issues
• Collaborate with Sales, Product, and Tech Support for seamless implementations
• Support renewals and pricing discussions
• Identify upsell/cross-sell opportunities across partner accounts
• Monitor partner engagement and mitigate churn with data insights
  

• Produce dashboards and reports to track KPIs and payment performance
• Use data to drive decision-making and continuous improvement
• Document integration workflows, support materials, and guides
  

• Develop a deep understanding of how payment products integrate with partner platforms
• Advise on optimisation strategies and operational best practices
• Ensure all activities comply with PCI DSS, GDPR, and other standards
  

• Enhance onboarding processes and scalability
• Share feedback from partners with internal stakeholders
• Mentor junior team members and support GTM initiatives
  

2+ years in partner operations, client support, or technical implementation

Fintech, SaaS, or financial services background preferred

Strong understanding of commercial/payment models and revenue flows

Comfortable working with APIs, integrations, and technical docs

Skilled in Excel; experience with dashboards or data tools is a plus

Confident communicator with both technical and business audiences

Organised, detail-driven, and effective at juggling priorities

Experience in lending, insurance, or collections is a bonus

Thrive in a fast-paced, high-growth environment

Customer-focused and value-driven

Collaborative with a solutions-first approach

Passionate about innovation and fintech

Constantly seeking improvement and learning opportunities

We are proud to be an equal opportunity employer and are committed to building a workplace where everyone feels welcome, included, and empowered to do their best work.

Suppose you're interested in joining a dynamic and innovative team. In that case, we’d love to hear from you — please contact our London office on 020 3710 0101, or reply with your updated CV and a cover letter explaining why you believe your skills and experience make you a great fit for this position.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

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