Operations Manager

Location: London, E14

Hours of work: 37.5

Contract Type: Permanent

The Site Operations Manager will lead the daily housekeeping and cleaning operations, ensuring smooth and effective service delivery.

You’ll manage and structure the site housekeeping team to meet high standards consistently.

This role is key to driving ISS processes, systems, and compliance on site, helping to maintain quality and operational excellence at all times.

Key Responsibilities

Ensure effective staff management and compliance with all HS&E policies, promoting a strong safety culture and proper PPE use Maintain a healthy, safe, and secure environment in line with all relevant legislation and client policies, including GDPR and safeguarding Oversee recruitment, sickness, absence, and disciplinary procedures in compliance with ISS policies Manage Time & Attendance systems, ensuring accurate wage submissions and timely onboarding of new staff Build and maintain strong client relationships, delivering excellent stakeholder engagement and identifying growth opportunities Lead, motivate, and develop teams to meet and exceed quality and productivity targets, including managing subcontractors Produce accurate reports, support continuous improvement of KPIs/SLAs, and drive innovation through training and mentoring

Professional and Personal Competencies/Qualifications

Excellent written and verbal communication skills High attention to detail and accuracy Strong time management with the ability to meet deadlines and work under pressure Able to work independently using own initiative Effective communication skills at all organisational levels Proficient in IT, especially PowerPoint, Word, and Excel Experience in people management Geographically suitable for the role

UK The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of , , or reassignment, marital or civil partnership status, or maternity, (which includes , , , or national and caste), religion or belief, sex, sexual or educational background.

We are a Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Confident scheme.

Our passion for inclusivity and makes ISS a more creative, productive and happy place to work.