Operations Manager | Fashion E-Commerce | Liverpool | c.£40k

About the Role

A fast-growing fashion brand is looking for a hands-on Operations Manager to lead its Warehouse and Customer Service functions.

Meeting the founder and a senior leader made it clear, that this brand will be huge! Both passionate, energetic and have built a strong, connected culture across every part of the business.

With a strong e-commerce presence and ambitious growth plans, we need an experienced operator who can scale systems, lead a team, and drive efficiency - all while keeping the customer experience front and centre.

This role will be well suited to someone who has a passion and interest in fashion and ready to join and grow within a scaling business.

Key Responsibilities

Warehouse & Logistics

Oversee day-to-day warehouse ops: deliveries, fulfilment, returns. Streamline picking and packing processes for speed and accuracy. Lead the implementation of a new Warehouse Management System (WMS). Maintain accurate inventory through regular checks and cycle counts. Drive improvements across logistics, storage, and dispatch. Manage courier relationships and ensure on-time delivery.

Team Leadership

Manage a small warehouse team with plans to grow. Lead hiring, training, and performance management. Build a motivated and accountable team culture.

Customer Service

Oversee Customer Service handling daily queries via email/social. Improve response processes and customer journey. Handle escalated complaints or returns when needed. Use feedback to support business-wide improvements.

What You'll Bring

Proven experience n operations, logistics, or warehouse management. Ideally from e-comm or fashion. Experience implementing/managing WMS systems. Strong stock control and fulfilment knowledge. Confident team leader with excellent communication skills. Detail-oriented, highly organised, and solutions-driven. Comfortable in a fast-paced, growing environment. Passion for delivering standout customer experiences.

What's on Offer

Competitive salary and benefits Real responsibility in a growing e-commerce brand Freedom to bring ideas and improve operations Career development opportunities Product discounts for staff, family and friends Supportive, fast-moving team cultureBBBH: 34571