Head of Operations (Online Gaming)

Location: London (Hybrid)

Salary: Circa £85k DOE

Job Summary:

We are looking for a results-oriented, highly self-motivated, and commercially aware individual with a passion for Online Betting & Gaming to support and optimise operations across multiple African markets.

The Head of Operations will act as a key link between regional teams and central functions (including Product, Payments, Marketing, and Customer Service), ensuring effective execution of operational strategies across markets.

This role is responsible for overseeing multi-market performance, supporting regional teams, and ensuring that local operational needs are aligned with central direction. The position will play a critical role in maintaining operational efficiency, improving performance, and ensuring a consistent customer experience across all markets.

Responsibilities:

● Oversee operational performance across multiple African markets, ensuring alignment with commercial and operational KPIs

● Work closely with Regional Operations Managers to monitor and improve performance across their respective markets

● Analyse data, reports, and market trends to identify opportunities for operational and commercial improvement

● Act as a key liaison between local teams and central functions, ensuring effective communication and execution

● Build and maintain strong relationships with internal stakeholders and regional teams to ensure smooth operational flow

● Support market entry and exit decisions by providing operational and performance insights

● Assist in adapting operations to local market conditions, including payments, infrastructure, and customer behaviour

● Collaborate with central teams to support product rollouts, operational initiatives, and campaign execution (non-marketing ownership)

● Ensure consistency in operational processes and customer experience across all markets

● Contribute to improving operational frameworks and efficiencies across the business

● Support budget awareness and contribute to commercial decision-making through performance insights

● Manage and develop Regional Operations Managers, ensuring alignment and effective execution across markets

● Maintain a strong understanding of market dynamics and ensure local insights are reflected in central decision-making

● Support cross-functional alignment to ensure smooth delivery of the overall online gaming experience

Requirements:

● Experience in online gaming, betting

● Experience in operations, commercial, or multi-market roles

● Proven ability to work in a fast-paced, dynamic environment with changing priorities

● Strong commercial awareness, with exposure to performance metrics and ideally good P&L understanding

● Experience working with data to support decision-making and performance improvement

● Strong stakeholder management and relationship-building skills across multiple teams and geographies

● Willingness and flexibility to occasionally travel across African markets when required

● Excellent written and spoken communication skills in English; French is a plus

● Experience in emerging markets or Africa is beneficial

● Exposure to digital/online business models

Personal Competencies:

● Strong operational mindset with the ability to balance execution and commercial thinking

● Comfortable working in a fast-paced, evolving, and sometimes unstructured environment

● Ability to build and maintain strong relationships across distributed teams

● Adaptable and flexible, with a proactive and problem-solving approach

● Strong organisational and prioritisation skills

● Effective communicator with the ability to influence and align stakeholders

● High level of emotional intelligence and teamwork

● Ability to manage ambiguity and respond effectively to changing business needs

● Results-oriented with a focus on continuous improvement

● Entrepreneurial mindset with a willingness to take ownership and drive outcomes