Operations Manager - Wellness Members' Club, London

2 Days Old

Operations Manager - Wellness Members' Club, London
Up to £55,000
An exciting opportunity has arisen to join the launch of a new wellness members' club in the heart of London.
Designed for a discerning, health-conscious community, this concept blends premium wellness with elevated hospitality and a strong sense of community. The club is set to become a standout destination, offering a seamless and high-quality member experience. The business is now seeking an Operations Manager to play a key role in delivering day-to-day excellence on the ground.
The Operations Manager will be a highly visible, floor-based leader responsible for ensuring the smooth running of the club's daily operations. Reporting into the Wellness Director, this individual will lead the team from the front, driving service standards, team performance, and overall member satisfaction. This is a hands-on role, ideal for someone who thrives in a fast-paced, people-focused environment.
Responsibilities
Oversee daily operations across the club, ensuring a seamless member experience
Lead, motivate, and develop a front-of-house and wellness team
Maintain exceptional service standards across all touchpoints
Act as a key point of contact on the floor for both members and staff
Support the Wellness Director in implementing operational strategies
Ensure smooth coordination between departments, including wellness and events
Drive a positive, high-performance team culture
Requirements
Proven experience in an operations or floor management role within hospitality, wellness, or a members' club environment
Strong leadership presence with a hands-on approach
Passion for wellness, service, and community-building
Highly organised with excellent attention to detail
Confident managing teams in a dynamic, fast-paced setting
Pre-opening experience is advantageous

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Location:
London
Job Type:
FullTime

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