Operations Manager Midlands Head Office: WD6 3BS (role based in the Midlands) Salary: Up to £42,000 + benefits Sector: Hospitality | Events | Multi-Department Operations We are looking for a highly organised and performance-driven Operations Manager to take full responsibility for the day-to-day running of multi-department hospitality operations. This role oversees Housekeeping, Kitchen, Front Office, and Events and Food and Beverage delivery, ensuring all departments operate efficiently, consistently, and in alignment with business objectives. You will be accountable for service standards, team performance, cost control, and operational excellence across all areas. Role Overview You will lead and coordinate all operational departments, ensuring seamless collaboration between teams and consistent delivery across guest services, accommodation standards, and event execution. This is a hands-on leadership role focused on driving performance, improving processes, and maintaining high operational standards across the board. Key Responsibilities Take full ownership of daily operations across Housekeeping, Kitchen, Front Office, Food & Beverage including events. Ensure all departments deliver consistently high standards of service, cleanliness, and presentation Coordinate cross-functional operations to ensure smooth guest journeys and event delivery Lead, manage, and develop departmental managers and team leaders Plan and control labour across departments, ensuring efficiency and alignment with business demand Monitor and manage operational costs, including labour, stock, and departmental spend Implement and enforce SOPs to drive consistency and operational control Oversee compliance across all areas, including health & safety, food safety, and licensing Track and analyse KPIs (guest satisfaction, service delivery, turnaround times, cost ratios) Identify inefficiencies and implement continuous improvement initiatives Handle escalations and ensure swift resolution of operational issues Build strong internal communication channels to ensure alignment across departments About You Proven experience in a multi-department Operations Manager role within hospitality or a similar environment Strong understanding of Housekeeping, Front Office, Kitchen an Food & Beverage operations Experienced in managing managers and leading cross-functional teams Commercially aware, with a track record of managing budgets and driving operational efficiency Hands-on leader who is comfortable being present across all areas of the business Strong organisational and decision-making skills in fast-paced environments Confident communicator with the ability to influence and align teams Flexible approach to working hours, including evenings and weekends What We Offer Salary up to £42,000 A broad operational leadership role with real accountability Opportunity to influence and improve multi-department performance Supportive leadership team and collaborative culture Ongoing development and progression opportunities Company benefits (discussed at interview) Why Join Us? This role offers the opportunity to take full control of operations across multiple departments, shaping standards, improving performance, and delivering a consistently high-quality guest experience. Youll play a key role in driving operational efficiency and supporting the growth of the business.

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