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Job Description

Operations Manager - Collections\n\nLocation - Manchester - City Centre - Hybrid 3 days office and 2 days at home\nSalary - £60,000 DOE plus yearly bonus\nStart date - ASAP\nWorking Hours - 37.5 hours\n\nWhy Join Us?\n\nOur Client pride's themselves on delivering exceptional service to their clients. Are you an energetic and ambitious leader with a passion for management! We are looking for a Collections Operations Manager to join our client based in City Centre of Manchester due to start ASAP.\n\nRole Purpose:\n\nLead and mentor a team of 5 Team Leaders across Collections and customer service to achieve the departmental key performance indicators.\nCreate an inspiring and motivating customer centric culture.\nProvide regular feedback to Team Leaders to support their development.\nIdentify developmental gaps in the department and plans how these will be closed.\nDevelop and implement strategies to enhance the efficiency and effectiveness of Collections and Customer Service.\nDefine and analyse key performance indicators for the Team Leaders to identify areas for improvement and implement any actions.\nShare and present key information to stakeholders.\nCollaborate with cross functional teams to optimise workflows to support the Collections and Customer Service strategy.\nSupport in drafting and implementing policies and procedures.\nEssential Criteria \n\nProven experience in a Collections leadership role within a regulated environment.\nStrong understanding and knowledge of collections strategies and best practice.\nAbility to analyse data and make data driven decisions.\nExcellent communication and interpersonal skills with the ability to influence effectively across multiple stakeholder groups.\nSomeone who is ambitious and energetic to lead teams\nWhat We Offer:\n\n25 days holiday (rising after 3 years' service) plus bank holidays, to take time to recharge and do something you love.

\nPrivate Medical\nHealth cash plan\nPension\nFree breakfast, drinks and fruit in the office - you can help yourself to cereals, toast, fizzy drinks and lots of fruit. \nEmployee discounts - discounts you can access anywhere, anytime for all major shops. \nPaid sick leave - enhanced company sick pay.

\nEnhanced family leave - we provide enhanced family leave for primary and secondary caregivers. \nReady to take your career to the next level? Apply now and become a key player in our business development team!\n\nSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their , , , /beliefs, sexual or

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