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Job Description

Operations Manager\n\nLocation:\n\n West Midlands\n\n Salary:\n\n £55,000 DOE\n\n Hours:\n\n Full-time, Monday–Friday\n\nKBB Recruitment are pleased to be working with a leading bathrooms manufacturer, Due to continued growth, our client is now seeking an experienced Operations Manager to oversee and optimise operational performance.\n\nThis is an excellent opportunity to join a forward-thinking, values-driven organisation known for its commitment to quality, innovation, and exceptional customer service.\n\nThe Role\n\nThe Operations Manager will play a key strategic role in leading and developing the operational function, ensuring efficiency, accuracy, and service excellence. Responsibilities include:\n\nKey Responsibilities\n\nLead all operational activities with full accountability for cost control, productivity, and delivery against targets.\n\nDrive continuous improvement initiatives using Lean methodologies to enhance efficiency and reduce waste.\n\nPromote and embed a proactive safety culture, ensuring compliance with all regulatory and health & safety standards.\n\nBuild strong cross-functional collaboration and adapt quickly to changing business needs to deliver outstanding customer outcomes.\n\nDevelop, coach, and empower operational team members, fostering a high-performance culture.\n\nEnsure strong stock accuracy and smooth processes across warehousing, delivery, and customer service.\n\nMonitor performance metrics, turning data insights into actionable decisions.\n\nProvide regular performance reporting and operational updates to senior management.\n\nSupport the integration and adoption of new systems and operational processes.\n\nEncourage teamwork, accountability, and open communication across departments.\n\nManage challenging conversations and resolve conflicts constructively.\n\nMaintain quality standards, ensuring all products are secure, correctly presented, and dispatched in excellent condition.\n\nWork collaboratively with customer experience and sales teams to resolve order or delivery issues efficiently.\n\nDemonstrate flexibility by supporting increased volumes or urgent orders when required.\n\nAbout You\n\nThe ideal candidate will bring strong operational leadership experience, excellent communication skills, and a proactive approach to improvement and problem-solving.\n\nKey Requirements\n\nMinimum of\n \n 5 years’ managerial experience\n \n in an operational role, ideally within a medium-sized business in FMCG or a related industry.\n\nOutstanding communication skills, with the ability to engage confidently at all levels.\n\nHighly organised, able to prioritise effectively and manage multiple demands.\n\nStrong analytical skills with the ability to make informed, data-driven decisions.\n\nProven leadership, planning, and problem-solving abilities.\n\nCompetent in IT systems, including ERP and Warehouse Management Systems (WMS), with experience implementing new technologies.\n\nResilient, adaptable, and confident in managing people and processes.\n\nExperience in recruitment and selection.\n\nIf you are an experienced Operations Manager looking for a new challenge within a growing and innovative business, KBB Recruitment would love to hear from you.\n\nHow to Apply\n\nTo apply, please send your CV and a brief covering note to\n \n (url removed)\n \n or contact Amber on\n \n (phone number removed).\n\nKBB Recruitment\n\nare acting as the employment agency for this position

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