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Job Description

Operations Manager – Maintenance Operations

Location: Birmingham Salary:£62-65,000Contract:Permanent / Full-time – ideal start date in April

Are you an inspiring leader with a passion for delivering excellent maintenance services? Do you thrive in a fast-paced environment where your decisions directly improve customer satisfaction and operational performance?If so, we’d love to hear from you.

This housing association is committed to delivering high-quality, customer-focused repairs and maintenance services across our property portfolio.

Reed are now seeking a dynamic Operations Manager to play a pivotal role in delivering Maintenance Operations Business Plan and driving service excellence across multiple workstreams.

About the Role

You will lead and motivate a team of Trade Supervisors, Trade Engineers, Surveyors and subcontractors to ensure the effective delivery of responsive repairs and maintenance services.

You will oversee day-to-day operations, ensuring priorities are met within time, cost, and budget constraints. Through strong leadership, commercial awareness, and a commitment to continuous improvement, you will help shape the future of our Maintenance Operations service.

This role offers the chance to make a meaningful impact—enhancing customer experience, strengthening operational performance, and contributing to the ongoing development of our maintenance strategy.

Key Responsibilities

As Operations Manager, you will:

Provide strong, proactive field management directly and through Supervisors. Ensure technical resources, including Surveyors, are effectively deployed. Manage contractors to deliver services that meet contractual obligations and value-for-money standards. Work closely with support functions to deliver timely, cost-efficient, customer-focused services. Build and maintain strong relationships with internal and external clients, continually striving to exceed expectations. Operate within budget, delivering financial and operational targets. Support delivery of voids, programmed and project work when required. Monitor and deliver against customer, commercial and operational KPIs. Lead high-quality service delivery across all areas of Maintenance Operations. Produce and monitor performance management information. Attend management meetings and ensure effective team communication and review processes. Develop the technical and operational capability of the workforce. Promote positive customer engagement and ensure adherence to company values. Maintain compliance with designs, specifications, standards and HSQE requirements.

About You

To be successful in this role, you will bring:

CIH Level 5 (or willingness to work towards it). Proven experience delivering maintenance or building services—ideally in social housing—across a dispersed geographical area. A strong track record of managing and motivating teams to achieve financial and operational targets. Solid knowledge of health and safety legislation (including CDM) and its application in a repairs environment. Competence in setting, monitoring, and managing budgets. The ability to promote a zero-accident culture. Experience managing trade-based teams across voids, responsive repairs and planned works. Excellent communication skills, with the ability to influence customers, suppliers, and subcontractors.

Do not hesitate and apply today

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.