Operations Manager - Food Retail
New Today
Surrey & Southwest London
Up to £63,000
About the role
We're looking for an experienced Operations Manager who knows how to drive performance, lead from the front, and keep standards high without overcomplicating things.
This is a hands-on leadership role across a multi-site operation in Surrey and South West London. You'll be responsible for ensuring every site is operating at its best across customer experience, team performance, operational standards, and commercial results.
This isn't a role for someone who just tracks performance. It's for someone who actively improves it.
About the business
This is a well-established, fast-paced hospitality business with a strong presence across London and the South East.
The brand is known for its focus on quality, consistency, and customer experience, with a loyal customer base and a strong reputation in the market.
It operates a growing multi-site estate and places a strong emphasis on standards, operational excellence, and team development. The environment is hands-on, energetic, and performance-driven, with a clear expectation of ownership at every level.
We are open to candidates from branded restaurants, branded food-led pub groups, coffee-led businesses, and QSR operators. The key is strong multi-site exposure and a track record of delivering consistent performance in fast-paced environments.
This is a business where detail matters, execution matters, and leadership on the ground has a direct and visible impact.
What you'll be doing
Leading and supporting a group of site managers to deliver consistent performance
Driving sales, service, and operational standards across all locations
Identifying issues early and resolving them quickly
Coaching and developing teams to improve capability and consistency
Ensuring all sites are well-run, disciplined, and aligned to expectations
Working closely with senior leadership to deliver business goals
Bringing structure, accountability, and focus into every visit
What we're looking for
Strong multi-site or high-performing single-site operations experience
Comfortable being out in the field and leading from the front
A natural leader who can influence, coach, and challenge effectively
Strong commercial awareness and understanding of performance drivers
Calm under pressure with a strong sense of ownership
A problem-solver who takes accountability rather than avoiding it
What success looks like
Consistently strong site performance across the estate
Improved standards, energy, and customer experience
Confident, capable site leadership teams
A clear culture of accountability and delivery
TPBN1_UKCT
- Location:
- Twickenham
- Job Type:
- FullTime
