Job Title:Operations Bookings Coordinator (Temporary Cover - 1 Year)

Salary: £26,500

Location: Glasgow (hybrid - 3 days in office)

Love adventure, the outdoors, and keeping things running smoothly?

We’re looking for an Operations Coordinator who’s passionate about active travel and thrives in dynamic environments. This could be your next great adventure!

Our Operations team are an integral part of our business, responsible for coordinating all aspects of the customer’s trip after the sales team have found them their ideal itinerary.

Reporting to Shona Mourez, Deputy Operations Manager, this is a fantastic opportunity to join an ambitious, fast-growing international business and progress your career in travel. This Operations Bookings Coordinator role is key to driving the Macs brand values, helping us reach our targets, developing customer loyalty, and delivering memorable adventures for our customers! While maintaining and nurturing the relationship & booking process with our partner agencies in the different destinations, you are the first point of contact for our partner agencies for all queries.

Why Macs Adventure

We’re a scaling adventure tour operator on a mission to be the leading global brand in self-guided, active travel.

Welcoming over 30,000 customers on over 600 walking and cycling trips to destinations around the world, we employ over 180 people across the UK, US and Germany who share our purpose to create #macsmoments by leading, advocating & enabling self-guided, active travel as a positive force for people and planet.

In November 2024, we proudly achieved B Corp certification, marking a significant milestone in our journey toward sustainable, values-driven growth.

Our Culture

We’re an ambitious, forward-thinking business with a bold vision for the future, and our culture reflects these ambitions. We’re an action-oriented, fast-paced organisation and we like to have fun along the way. We’re looking for people who can grow with Macs through our scaling journey. It’s not the easy route and we’re looking for people who enjoy challenges, love learning, want to make an impact and align with our core values: Love the journey, Take a different path, Tread thoughtfully, Go the extra mile.

• Love the journey: A Macs trip is all about the journey, not the destination. We are all believers in Macs’ unique brand of self-guided, active travel and shout about it. As more travellers convert to the Macs Way, we accept our business will grow and change. We welcome new connections, and embrace to new opportunities. Carpe diem!
• Take a different path: We’re not different for different’s sake; but we won’t succeed if we’re just the same as everyone else. We devise creative solutions to problems, find new ways of doing things, and trust colleagues who are doing so too. We are brave and feel empowered to take the initiative. We ask ourselves: is what I’m doing authentically Macs?
• Tread thoughtfully: We are considerate, empathetic and try to put ourselves in our customers’, suppliers’ and each other’s shoes. We support local, and find ways of having less negative impact on the planet. We find ways of having positive impact on people and communities. We are fair, and we do the right thing.
• Go the extra mile: We know that creating a perfect #MacsMoment involves going that bit further. We imagine the best feedback we can get and set out to earn it. We take ownership and accountability – it’s yours, not someone else’s, problem. We step up and help our team mates when they need us.

What you’ll do;

• You ensure that every aspect of our third-party supplier bookings are processed and confirmed perfectly so that our customers have an unforgettable experience throughout their journey with Macs Adventure.
• You own the provisional to confirmed stage of our third-party supplier bookings and you will be the point of contact for our partner agencies.
• Know your tours and be a real specialist in that area. Work closely with our product department to improve the trips & customer experience.
• Update and manage the tour relevant information in our back office system to ensure our customers have a seamless experience.
• Ensure supplier costs are loaded at time of confirmation allowing accurate payments. Supporting smooth workflow between operations, finance & other stakeholders.
• Understanding the importance of the margin targets; you will ensure any necessary changes are always actioned with a balance of margin and customer experience in mind.
• You will have your core tasks and work within your squad, however in an agile working environment, where we are always striving to optimize processes and workflows, you may be required to assist in other areas when needed.

What you’ll bring;

• A strong team player, you understand the importance of collaboration and support your colleagues and the company in achieving shared goals.
• Communicates in a tactful, polite, and friendly manner internally and externally.
• Able to work under pressure, motivated to achieve targets and demonstrate a positive attitude.
• Learning orientated.
• Resilient and flexible.
• A hands on individual willing to go the extra mile for customers, colleagues and the business.
• You share our values: Tread thoughtfully, Take a different path, Go the extra mile & Love the journey
• Passionate about travel.

You could belong here;

To deliver adventures for more than 30,000 customers we need to build a company that’s reflective of their diversity. We’re building an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong.

What we’ll offer

As well as your salary;

• WORK WEEK: A 37.5-hour work week (7.5-hour work day)
• ANNUAL LEAVE: We’re an inclusive employer and celebrate diversity. We want you to be able to take holidays that matter to you, so 8 public holidays are included in your annual leave allowance of 33 days, which increases to 35 days after 5 years’ service.
• BIRTHDAY BOOSTER: An extra day off on your birthday!
• PENSION: We offer a contributory pension scheme.
• TRAVEL INSURANCE: We provide you and your spouse/partner/children with annual worldwide travel insurance.
• FAM TRIP: Fully paid “FAM” trip (familiarization trip) to experience one of the adventures we sell for yourself!
• DISCOUNTS: Great discounts on Macs Adventure trips.
• FLEXIBLE WORKING: A flexible work culture - you’ll be able to work from home as well as coming into our hub office in Glasgow 3 days per week to collaborate with colleagues.
• GETTING TOGETHER: Regular team meetings and annual Macs Fest.
• CULTURE: You are part of a global team with opportunities to collaborate internationally with other offices and even work in them occasionally.
• L&D: We support your self-guided learning journey to make the most of your strengths.
• IMPACT: The opportunity to make a difference to people’s lives and the planet.
• TRAVEL: Occasional international travel.