Operations and Ecommerce Manager in Greater London
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Job DescriptionRole Summary: Operations & Ecommerce Manager
Why this role exists
Yummy has reached a scale where operational complexity is limiting growth. This role removes a major bottleneck by taking full ownership of day-to-day operations—freeing founders and the senior team to focus on growth, partnerships and brand expansion.
What this role owns
End-to-end operations across:
Ecommerce (yummyzine.com)
Digital members club (Yummy+)
Print production, packaging and fulfilment
Warehouse and customer service teams
Operational data, reporting and performance insight
Content operations supporting daily publishing
Operational legal processes (releases, enforcement workflows)
What success looks like
Operations run smoothly without founder intervention
Launches, fulfilment and customer experience are predictable and scalable
Data informs marketing, sales and content decisions
The business can grow 2–3× without operational stress
What this role is not
Not advisory or strategic-only
Not a passive manager
Not a short-term “fixer”
This is a hands-on operator and eCommerce Manager with real authority.
Impact on the business
Releases founder time and attention
Improves execution quality and speed
De-risks growth
Creates the operational foundation to triple the business in 12–24 months
Why now
Following investment and the successful launch of Yummy+, the business has doubled in 6 months. This is the second critical leverage hire required to unlock the next phase of growth.
Bottom line
This is a pivotal, value-creating hire that turns operations from a constraint into a growth engine.
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Role Profile
Operations & Digital Ecommerce Manager
“Yummy is a luxury -nude art, publishing and digital media business, delivered through print, ecommerce and a paid digital members club.”
The Opportunity
Yummy is a growing business run by its founders. We sell high-quality printed products, digital content through a paid members club, and we grow the business using online marketing.
In the last year, the business has doubled in size after launching our digital members club, Yummy+. Our aim is to grow the business to roughly three times its current size over the next 12 to 24 months, and this role plays a key part in that growth.
We’re looking for an Operations & Ecommerce Manager to take responsibility for how the business runs day to day. This will allow the founder to step away from daily operations and focus on growth, partnerships and expanding the brand.
This is a senior, hands-on role in a creative, fast-moving company. We care about getting things done properly, using data to make decisions, and maintaining a high standard in everything we produce.
The Role
You will be responsible for the day-to-day running of the business. This includes our websites, physical products, internal teams, reporting, and making sure things are done properly and compliantly.
You’ll work closely with the senior team and report directly to a founder who has hands-on experience in ecommerce, publishing and growing digital businesses.
This is a very practical role. Most of your time will be spent making sure things run smoothly day to day. The rest of your time will be spent managing a small team (around five people) and putting simple processes in place so the business can scale.
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The Core of the Job
Run the operational engine of the business so it works smoothly, every day, without founder involvement.
In simple terms:
You are responsible for making sure the business runs properly day to day and that our content is optimised to be found by customers.
That means:
Our websites work & optimised for marketing
Content is created, delivered and used effectively
Orders go out on time
Customers are looked after
Launches don’t break things
Problems are spotted early and fixed properly
Your main focus is operational execution — taking complexity and turning it into something calm, predictable and scalable. If something is operational and it’s broken, slow, messy or unclear — it’s yours to fix.
- What That Looks Like in Practice (Core Responsibility)
Owning day-to-day operations across our digital platforms and fulfilment
You will:
Take full ownership of how our store and members club run day to day
Make sure launches, promotions and content drops execute cleanly
Ensure orders are produced, packed and shipped correctly
Keep customer service running smoothly and consistently
Reduce friction for customers and internal teams
The goal is simple:
The business runs without drama, surprises, or founder firefighting.
-Additional Responsibilities
There is more to the role, and these support the core job above.
You will also:
Oversee print production, packaging and suppliers
Work with data to understand what’s working and what’s not
Support daily content workflows so nothing gets stuck
Manage operational staff and keep ownership clear
Handle operational legal processes (releases, rights, enforcement workflows)
You are not expected to be a lawyer, creative director, or marketing lead.
You are expected to keep these areas moving, organised and under control.
-Additional Technical Ecommerce Experience
You’ll also be expected to be technically comfortable with modern ecommerce.
This includes:
Working confidently inside Shopify (themes, apps, checkout flows, subscriptions)
Understanding how payments, subscriptions and customer accounts actually work
Being able to spot issues with conversion, checkout, billing or fulfilment flows
Working with data and dashboards to understand performance and problems
Coordinating fixes with developers, collaborators, or tools — not necessarily coding yourself
You don’t need to be an engineer.
You do need to know how ecommerce systems behave in the real world.
-Who We’re Looking For
We’re looking for someone who is comfortable running a busy, growing business where not everything is perfect yet — and enjoys making it better.
You should have:
Real, hands-on experience running operations in an ecommerce, subscription or content business - putting the customer first.
A good working understanding of how websites, online marketing, payments and data fit together
A practical mindset — you notice what’s not working and fix it
Experience dealing with people, customers, suppliers and partners (often remotely)
A commercial head — you understand that good operations directly affect sales, retention and profit
As a person, you are:
Very comfortable working online and inside digital tools
Organised, but not obsessed with process for the sake of it
Happy getting into the detail when needed, but able to step back and think ahead
Calm when things get busy and able to make decisions
Ambitious — you want to grow with the business and take on more responsibility over time
-Culture & Fit
Yummy is:
Tasteful, premium and unapologetically bold
A leader and innovator in its sector
Fast-paced, creative, and commercially focused
Built by operators, not committees
We publish luxury erotic content centred on the nude—this is not porn, but it is explicit. Comfort with the brand and its values is essential.
Our audience is engaged, loyal and growing rapidly. The brand is poised for expansion into multiple complementary markets.
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Location & Practicalities
The business is partly UK-based & Netherlands-based, but this role can be fully remote
We do meet from time to time, if it is easy for you to get to London or Amsterdam
Candidates may be based anywhere globally
Fluent English is essential; -level not required
Competitive compensation aligned with senior responsibility and growth trajectory
Why This Role Matters
This hire represents the second major bottleneck release in the company’s evolution.
The right person will:
Stabilise and scale the operational core
Enable faster growth, cleaner execution and better decisions
Become a trusted partner to the founders
Play a central role in tripling the business over the next 12–24 months
This is not a maintenance role.
It’s a build, scale, and lead role—at exactly the right moment.
Have Ecommerce "hands on" experience & Have Operational Experience --- then you better apply now!
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
- Location:
- Greater London
- Job Type:
- FullTime
- Category:
- Manager, Management, Operations