Operations Administrator

New Yesterday

Our client is seeking a proactive Operations Administrator to play a key role in keeping their office and wider business functions running smoothly. This is a varied position that supports multiple areas of the organisation including technical service administration, sales support and general office management. You’ll be central to ensuring efficiency across different teams and maintaining a high standard of service for both colleagues and customers.

Company Benefits:

* 30 days annual leave

* Onsite parking

* Private comprehensive healthcare (after probation)

* Supportive, close-knit team where your contributions are valued

* Potential for bonus payments linked to performance

Key Responsibilities:

* Manage service requests and coordinate communication between customers and the technical support team

* Ensure accurate processing of service contracts and repair invoices within the system

* Support the optimisation of post-sales services, ensuring customer satisfaction throughout product and replacement cycles

* Assist with loan devices, demo stock, and spare parts inventory, including stock checks and reporting

* Record delivery notes and tracking details, keeping customers and engineers updated on service progress

* Handle enquiries related to service parts pricing, stock availability, and delivery updates

* Monitor and support the technical team with calls and emails as required

* Process customer purchase orders received by phone or email

* Liaise with internal teams and suppliers to ensure orders are accurately processed and fulfilled

* Maintain and update sales trackers and records on Excel and shared systems

* Assist with stock management, packing items for despatch, and booking couriers

* Prepare and review sales quotations, tender submissions, and related documentation

* Coordinate demonstration device logistics and record keeping

* Welcome visitors and provide front-of-house support

* Handle general emails, calls, and deliveries

* Order stationery and office supplies

* Keep office and meeting rooms tidy and well-presented

* Support with ad-hoc tasks such as arranging catering for meetings, overseeing fire and security alarm procedures, or caring for office plants

* Occasional support for finance and support for any other area, within reason.

Experience and Skills Requirements

* Strong organisational skills and the ability to manage a wide variety of tasks

* Excellent attention to detail with confidence using MS Office (Excel, Word, Outlook)

* Experience with ERP systems (e.g., SAP) is an advantage, but not essential

* Strong communication skills, both written and verbal

* A proactive and flexible approach to work, with the ability to prioritise and problem-solve effectively

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted
Apply
Location:
Godalming
Salary:
£30,000 - £35,000 /annum
Job Type:
FullTime
Category:
Administration

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