**End Date**Thursday 01 January 2026**Salary Range**£67,023 - £74,470**Flexible Working Options**Hybrid Working, Job Share**Job Description Summary**.**Job Description****Job Title:** Operational Resilience Manager**Salary:** £65,385 – £72,650 **Location:** Glasgow, Edinburgh, Manchester, Leeds, Birmingham or Bristol **Hours:** Full-time (35 hours per week) **Working Pattern:** Hybrid – at least two days per week (or 40% of your time) in one of the offices listed above**Why this role matters**At Lloyds Banking Group, we’re committed to putting customers at the heart of everything we do, driven by our purpose to **Help Britain Prosper**. Operational disruption is inevitable – but how we prepare and respond makes all the difference.As part of our **Group Operational Resilience team**, you’ll play a pivotal role in safeguarding customers, colleagues, and communities by helping the Group anticipate, respond, recover, and learn from disruption. This is your chance to make a real impact, collaborate across the organisation, and help build a stronger, more resilient future for all.**What you’ll do*** **Shape the Future of Resilience:** Continuously strengthen our Business Continuity (BC) framework, aligning with regulations, global standards, and Group policy.* **Integrate and Align:** Ensure BC policies and operating models fit seamlessly with Group-wide standards, defining clear roles and accountability.* **Partner with the Business:** Support business units to improve plan quality, data integrity, and usability of continuity plans. Prepare and present impactful reports to senior stakeholders.* **Enhance Tools and Insight:** Drive adoption of BC tools (e.g., Fusion, ServiceNow) and develop MI capabilities for visibility and performance tracking.* **Test and Improve:** Design and deliver scenario exercises, identify gaps, and implement improvements through actionable reporting.* **Educate and Influence:** Lead BC awareness and training, providing clear, impactful updates to senior stakeholders and governance forums.**What we’re looking for****Essential skills and experience:*** Recognised Business Continuity qualification (e.g., BCI Certificate) or equivalent experience.* Strong understanding of ISO 22301:2019, SS1/21, SYSC 15A, and ability to translate requirements into practical solutions.* Proven experience delivering resilience in complex organisations.* Excellent analytical and problem-solving skills, with data literacy and critical thinking.* Ability to influence and collaborate effectively across functions and senior levels.* Strong communication skills and agility to manage multiple priorities under pressure.* Familiarity with BC platforms (e.g., Fusion, ServiceNow) and awareness of emerging technologies, including AI concepts.**What will make you stand out*** A thought leader who can draw on industry knowledge to deliver innovative continuity solutions.* Experience designing and delivering scenario exercises and resilience testing.* Ability to develop MI capabilities and reporting for senior stakeholders.* A proactive approach to embedding resilience and driving continuous improvement.* An enthusiastic and passionate individual who is committed to collaboratively delivering best in class business continuity for our internal and external customers.We’re not just another bank. We’re shaping finance as a force for good – empowering our people to innovate, explore possibilities, and grow with purpose.We offer:* A generous pension contribution of up to 15%* Annual performance-related bonus* Share schemes including free shares* 30 days’ holiday plus bank holidays* Flexible benefits to suit your lifestyle* Wellbeing initiatives and generous parental leave policiesWe’re proud to be a **Disability Confident Leader** and committed to diversity, equity, and inclusion. We’ll provide reasonable adjustments throughout the recruitment process – just let us know what you need.**At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.****We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.****We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.**With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future. #J-18808-Ljbffr