About EPC

Experimental Perfume Club is a London-based fragrance house redefining how people experience perfume through customisation, creativity and modern luxury. We operate across retail, e-commerce and wholesale, with a strong focus on customer experience and product quality.

We are looking for a highly organised, hands-on Operations and Office Coordinator to support the day-to-day running of the business.

The Role

This is a hands-on, fast-paced role at the heart of the business, combining operations, fulfilment and in-house production.

You will be responsible for ensuring that orders are fulfilled accurately, stock is well managed, and production runs smoothly on a daily basis.

Key Responsibilities

Operations & Fulfilment

• Prepare and dispatch e-commerce and wholesale orders
• Ensure accurate and timely fulfilment
• Manage shipping processes
• Handle delivery issues, claims and customer queries

In-house Production (Hands-on)

• Manage and carry out in-house production (bottling, labelling, preparation)
• Support academy production and workshop preparation
• Ensure production quality and consistency
• Maintain a clean, organised and efficient production space

Stock & Logistics

• Manage UK stock levels and organisation
• Coordinate stock movements between boutique and 3PLs
• Support communication with logistics partners
• Maintain accurate stock records

Office & Admin

• General admin support and executive assistant
• Organise internal processes and documentation
• Support team coordination and follow-ups
• Ensure smooth day-to-day running of the business

Retail Support (Ad hoc)

• Provide occasional support to the boutique team when needed
• Assist during busy periods or peak times

Profile

We are looking for someone who is:

• Junior to mid-level
• Highly organised and detail-oriented
• Comfortable working in a fast-paced environment
• Hands-on and proactive
• Reliable and consistent
• A natural problem-solver
• Strong attention to detail with a “luxury eye”
• Keen interest in perfumery, beauty or creative industry

Mindset

• Entrepreneurial “doer” mindset
• Enjoys being involved in many aspects of a business
• Takes initiative and gets things done
• Takes pride in quality, presentation and precision

Experience

• Experience in operations, retail, admin, office manager
• Experience in a fast-paced environment (start-up, retail, hospitality, etc.)
• Experience in e-commerce or production is a plus
• Must be eligible to work in the UK

Additionnal information:

• This is not a remote role
• This is a hands-on, in-person position
• This is not a strategic or managerial role
• This is a hands-on operational role, involving both coordination and practical tasks such as production, packing and fulfilment
• Candidates should be comfortable working in a dynamic, fast-paced and physically active environment

Practical Details

• Based in central London (boutique Covent Garden)
• 4 to 5 days per week (part-time option possible)
• Salary: £28,000 – £35,000 (pro rata if part-time)
• Sunday - Thursday shift preferred, possibility for Monday - Friday.

Why join EPC

• Be part of a growing, creative and entrepreneurial business
• Work closely with the founder and gain exposure to all aspects of operations
• Opportunity to grow within the company over time