Onsite MDM Engineer

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Onsite MDM Engineer, Reading

We are seeking a professional and customer-focused Onsite MDM Engineer to join our team, delivering Mobile Device Management (MDM) services within a highly secure environment.

This role is integral to ensuring the smooth operation, support, and continuous improvement of managed mobile devices, while also contributing to the delivery of a managed networking service. You will be the face of the business on-site, representing our organisation with professionalism at all times.

Working hours:Early shift:7:00 am 4:00 pm, orLate shift:8:30 am 5:30 pm

Key Responsibilities

Monitor, manage, and resolve mobile device incidents efficiently
Configure and administer Mobile Device Management tools (e.g., Intune)
Proactively identify issues using monitoring and event management tools
Maintain accurate and detailed updates in ITSM systems and internal records
Deliver 1st and 2nd line support for mobile devices, escalating where necessary
Provide in-person support to senior engineers and stakeholders
Diagnose and investigate suspected physical device faults
Manage inventory of all in-scope mobile devices
Advise users on applications outside of the standard service catalogue
Create and maintain knowledge base documentation
Communicate effectively with customers via phone and email, providing regular updates
Handle incoming customer queries, ensuring clear resolution paths
Support MDM-related projects as directed by leadership

Knowledge, Skills & Experience
Essential
Strong interest in mobile operating systems (iOS/Android)
Experience in a customer-facing role
Hands-on experience supporting mobile devices in a corporate environment
Experience within an enterprise or managed service environment (Service Desk, NOC, etc.)
Ability to manage high-impact incidents and interact with senior technical stakeholders
Experience using monitoring and event management tools
Strong PC and troubleshooting skills
Desirable
Experience with Intune
Experience with Zscaler
Experience working in secure environments (e.g., government or military)

Key Attributes
Ability to obtain SC clearance (and potentially DV clearance)
Self-motivated and capable of working independently
Strong team player with excellent collaboration skills
Clear communicator, able to explain technical concepts to varied audiences
Highly organised, professional, and detail-oriented
Analytical thinker with strong problem-solving ability
Flexible, resilient, and adaptable
Eager to learn and develop professionally

Experience & Qualifications
Experience in a managed service or service delivery environment (MSP preferred)
Working towards or holding relevant MDM certifications (e.g., Intune, Zscaler)

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Location:
Reading
Salary:
Private Health Cover, Pension, £25 days holiday plus Bank Holidays,
Job Type:
FullTime
Category:
Engineering;IT

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