Job Title: Office Manager / Operations Manager Location: Southam, Warwickshire (fully office based) Salary: £40,000 Hours: Monday to Friday, full time 0830 to 1700 Monday to Thursday and 1600 Friday The role We are recruiting an experienced Office Manager / Operations Manager to take day-to-day operational control of a well-established professional services business operating within the financial services sector. This is a senior, hands-on role for someone who thrives on structure, accountability and responsibility. You will oversee office operations, people, priorities and client workflows, acting as a key point of support to the Managing Director and ensuring the business runs smoothly on a daily basis. This is not a junior administration position. It requires confidence, maturity, and the ability to manage people and client expectations in a professional, regulated environment. Key responsibilities Managing the day-to-day running of the office, ensuring work is prioritised and completed to deadlinesOverseeing and coordinating workloads across the team, setting expectations and following up dailyActing as a senior point of contact for clients, ensuring a professional and responsive serviceLiaising with external stakeholders including lawyers, auditors and regulatorsSupporting oversight of compliance related administration processes, including onboarding and documentationAddressing issues promptly and professionally, including performance, handovers and accountabilityIdentifying problems early and resolving them before they escalateCreating structure and consistency across the office and maintaining high standards What we are looking for Proven experience in an Office Manager, Operations Manager or similar leadership roleBackground within professional services such as financial services, legal, compliance or accountancy would be useful but not essentialStrong people management skills, including handling difficult conversations when requiredHighly organised, proactive and detail-focusedConfident communicator with clients and senior stakeholdersComfortable working within a regulated environmentCalm, professional and resilient, able to be firm without being aggressiveHappy to be fully office-based in Southam What's on offer Senior leadership role within a stable, established businessOpportunity to shape how the office operates day to dayClose working relationship with the Managing DirectorLong-term progression and potential future equity opportunity for the right person INDLJBRP1_UKTJ