Job Title: Office Administrator (Temporary to Permanent)

Salary: £23,000 - £25,000 per annum (depending on experience) Contract: Temporary to Permanent Location: Cheltenham Hours: 34.5 hours per week, Monday to Friday, with a 1:30pm finish on Fridays

About the Role

We are seeking a highly organised and proactive Office Administrator to join our Cheltenham-based team on a temporary-to-permanent basis. This is a key role within the business, providing essential administrative support while acting as the first point of contact for customers and visitors.

The successful candidate will play an important part in ensuring the smooth day-to-day running of the office, supporting compliance processes, processing timesheets, and creating internal and external materials using Canva. This role would suit someone who enjoys variety, takes pride in accuracy, and thrives in a customer-facing environment.

Key Responsibilities

Customer Service & Communication

Act as the first point of contact for customers, clients, and visitors

Handle incoming calls and emails in a professional and friendly manner

Respond to enquiries promptly or direct them to the appropriate team member

Maintain a positive and professional company image at all times

Administrative Support

Provide comprehensive administrative support to the wider team

Manage data entry, filing, scanning, and document control

Maintain accurate records and update internal systems as required

Support diary management, meeting coordination, and general office organisation

Time sheet Processing

Accurately process weekly and monthly timesheets

Chase missing or incorrect information where necessary

Ensure timesheets are completed in line with internal deadlines

Liaise with relevant departments to resolve any discrepancies

Compliance Support

Assist with general compliance activities, ensuring records are accurate and up to date

Support audits and internal checks as required

Maintain confidentiality and adhere to company policies and procedures

Ensure documentation is stored and managed in line with compliance standards

Canva & Document Creation

Create and update documents, presentations, and basic marketing materials using Canva

Ensure branding and formatting are consistent and professional

Support internal communications and documentation updates

Skills, Knowledge & Experience

Essential

Strong administrative and organisational skills

Excellent written and verbal communication skills

Good attention to detail and a high level of accuracy

Confident using IT systems, including Microsoft Office

Ability to manage multiple tasks and prioritise workload effectively

Desirable

Previous experience in an office administration or similar role

Experience using Canva

Exposure to compliance-related tasks or regulated environments

Personal Attributes

Professional, approachable, and customer-focused

Reliable and dependable with a strong work ethic

Proactive and willing to learn

Able to work independently as well as part of a team

What We Offer

Opportunity to move from temporary to permanent employment

Competitive salary of £23,000 - £25,000 per annum

34.5-hour working week with an early 1:30pm finish on Fridays

Supportive and friendly working environment

Opportunity to develop administrative and compliance skills

Travail Employment Group Ltd is acting as an Employment Business in relation to this vacancy.

Thanks for your application. Due to the high level of responses we are currently receiving, whilst we endeavour to contact everyone, sometimes we are unable to. If you have not heard from us within 10 working days of making your application, please assume that you have been unsuccessful on this occasion