Office Administrator

Location: Office based (Exeter)

Salary: up to £35,000 (depending on experience)

Type: Full-time

The Role

This is a high-impact, hands-on role at the heart of the business.

You’ll work closely with the founders and wider team to ensure the business runs smoothly day-to-day, while also building processes that support growth. This is not a purely administrative role - you’ll be expected to think commercially, improve how we operate, and take ownership of key areas across the business.

Key Responsibilities:

Operations & Process

• Build and optimise internal processes across customer onboarding, delivery and reporting
• Identify inefficiencies and implement scalable solutions
• Support cross-functional coordination between product, sales and customer success

Customer & Delivery Support

• Support onboarding of new customers, ensuring a smooth and professional experience
• Help manage timelines, deliverables and internal coordination
• Maintain high standards in client communication and delivery

Commercial & Business Support

• Assist with proposals, pricing and project planning
• Support pipeline tracking and internal reporting
• Work closely with founders on operational priorities and growth initiatives

People & Admin

• Support hiring processes (interviews, onboarding, documentation)
• Manage basic HR processes (holiday tracking, onboarding, etc.)
• Own day-to-day operational admin to keep the business running effectively

What We’re Looking For:

• Experience in an operations in a startup environment
• Highly organised with strong attention to detail
• Proactive and able to take ownership without constant direction
• Commercially aware - you understand how decisions impact growth
• Comfortable working in a fast-paced, early-stage environment
• Strong communication skills and emotional intelligence