Night Supervisor

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Job Description

Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
The Post
*X2 Positions Available*
As Night Supervisor, you will support the Night Manager in delivering exceptional service experiences for students, staff, and visitors during night operations. This role will be rostered on for 8-hour shifts between the hours of 7pm to 7am, 5 days over 7. There will be requirements throughout the year for attendance at day-time training, and these dates and commitments will be shared in advance.
You will oversee the night team staff/teams delivering operations, including security and accommodation operations assistants (AOAs), ensuring a safe, secure, and welcoming environment across campus.
This role requires a proactive, hands-on approach, with regular campus monitoring and direct engagement with team members and service users. You will play a key role in maintaining service standards, supporting team performance, and ensuring operational continuity overnight.
Description of Duties
Operations
Assist in implementing night shift plans, tasks, organisational priorities and rotas to ensure adequate coverage and service delivery
Monitor campus areas to ensure safety, cleanliness, and readiness for student and visitor use
Respond to incidents and escalate issues to the Night Manager, the on-call accommodation manager or emergency services as appropriate
Ensure student/visitor-facing areas are maintained to high standards throughout the night
Lead and participate in preparing spaces for student and commercial use within and across accommodation spaces
Supporting with the allocation and move of commercial guests and students as required to resolve concerns and issues
Team Supervision
Provide guidance and support to night staff/teams, ensuring tasks are allocated fairly and completed to standard, monitoring progress, problem solving and completing handovers for dayshift accommodation management
Deliver briefings and updates to the team, fostering an environment of inter and intra-team collaboration to achieve goals
Observe team performance and provide informal coaching and feedback, completing low level HR processes for security staff
Support and identify training initiatives based on team requirements and encourage team cohesion and development
Service
Act as a point of contact for students and visitors during the night shift
Resolve minor issues and escalate complex concerns to the Night Manager or on-call accommodation Manager as required
Ensure clear communication of special requests and service needs across departments
Promote a safe and welcoming environment for all campus users
Support preparation for arrivals, departures, and summer business, including check-in/out, lockouts, welfare, conduct and in-the-moment support
Compliance & Safety
Ensure adherence to policies on data security, privacy, and health & safety
Maintain awareness of security protocols and support the safeguarding of property and individuals
Assist with system checks and reporting (e.g., CCTV, access control, incident logs, Safe Zone, etc)
Using systems and processes to document/record incidents, accidents, emergencies and near misses
Essential Criteria
Qualifications
Demonstrated qualifications or equivalent experience
Experience in team leadership roles, preferably in night operations
Have and maintain an active and clean driver’s licence
Understanding of safety and security procedures
Skills and Attributes
Strong interpersonal and communication skills
Ability to lead by example and motivate others
Calm and decisive under pressure
Attention to detail and commitment to service excellence
Proactive problem solving and positive attitude
Desirable Criteria
Qualifications
Experience working in a university or large organisation in a customer-facing role
First Aid certification
Security or safety training (local or national)
Experience in customer service or hospitality environments
Familiarity with campus or accommodation operations
Mental Health First Aid and ASIST, or willingness to undertake in-post
Skills and Attributes
Experience working in a university/campus environment
Experience in emergency response processes or security operations
Additional Information
*X2 Positions Available*
Full time
Open ended
The closing date for applications is midnight on Sunday 08 February 2026.
Interviews are expected to take place on Thursday 05 March 2026.
There is an expectation that work will be undertaken in the UK.
This role will require a Level 1 Disclosure check. An offer of employment will be subject to a satisfactory outcome of this process.
This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.
The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity. xcunqrw
For a full description of duties and essential/desirable criteria please click the apply button, which will take you directly to the University Website.
Apply
Location:
Stirling
Job Type:
FullTime
Category:
Catering And Hospitality

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