As a Night Receptionist in the team at 11 Cadogan Gardens & The Chelsea Townhouse - the only Relais and Chateaux properties in London -, you are the reason our Guests keep coming back for more. Our Night Receptionist work as part of a team to impress our Guests, creating unforgettable experiences and exceeding expectations from arrival right through to departure ensuring that every guest wants to return. What's In It For You? 29 days holiday including bank holidays Regular team events and appreciation days Free team meals Uniform provided Awards of Excellence recognition Discount on Spa treatments and products 25% discount on all Food & Beverage Length of service gifts Team referral scheme Health cash plan Team rate at our Iconic Luxury Hotels Friends and Family rate at our Iconic Luxury Hotels Employee assistance programme Aim of the role To be solely responsible for the security of the Hotel at night ensuring that any guests needs are taken care of to the standards set by the Company. You will be a natural communicator able to work within the pressure of running a busy hotel front office operation in 11 Cadogan Gardens. You will be a teamworker, and strive for quality and perfection in every guest you meet. You will be confident in running the overall service of the reception/concierge desk, and be an individual who enjoys sharing knowledge, pride and passion about the hospitality Industry. Responsibilities: To assist the Night Manager and all departments when necessary showing teamwork and flexibility. To have intimate knowledge of both the Bedrooms and Geography of the Hotel including all fuse boxes. To be confident with fire training and fire drill practices. To take pride in assisting and providing 24-hour service to guests assisting with queries and completing both check ins and check outs. To be confident in assisting the Early Morning staff (Bakers, Cleaners, Restaurant, Kitchen, Porters) by issuing keys, stores, sorting out equipment problems and assisting with service where necessary. To communicate with the early Duty Manager through the Duty Manager Book or verbally on any on-going problems encountered in the night. To support and take ownership of concierge related requests through out the night ensuring that they are completed within the company standard. To take ownership and ensure the stillroom is tidy and ready for early breakfast. To order newspapers as per list. Check forward planner for any other additional papers required for conferences. To take pride in ensuring the lounges, terraces and public areas are tidy and free of Restaurant and bar items and ready for final cleaning by Housekeeping. To be confident with EPOS system to enter breakfast orders and any other room or bar service on to system. Using your integrity and being respectful; to be able to diplomatically handle intoxicated late night revellers in not allowing them to disturb other guests or damage Hotel Property.

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