Night Receptionist (Pre-Opening)

New Yesterday

The Derby London City, Curio Collection by Hilton joins an existing portfolio of award-winning hotels owned by Dominus and managed by Dominus Hospitality.? Opening in February 2026 the hotel will join Hiltons prestigious Curio Collection in the UK, a global set of?remarkable upper upscale hotels handpicked for their unique character and personality?- each one a part of the fabric of the city it calls home. In the heart of Londons historic financial district, The Derby resonates with charm and sophistication.? The name, inspired by the iconic bowler hat affectionately known as a Derby pays homage to the Citys storied banking heritage. The Derby offers 234 contemporary bedrooms, including 13 suites with panoramic city views. Guests can enjoy modern British dining with a twist at Rycroftes Restaurant, Coffee House and Bar, with options for private dining. The hotel also features boardroom-style meeting spaces for 1020 delegates, fully equipped with the latest technology, all in the heart of Londons Square Mile. What we offer Staff rate across all Hilton brands and across the Dominus hotel portfolio Your Inspirational Stay a night in the hotel and enjoy dinner, bed and breakfast with a plus one (T&C's apply) Impact Day a paid day to support your charity of choice Development opportunity across the Dominus hotels portfolio, including Marriott and Hilton brands Staff events and recognition schemes Access to Employee Assistance Program (EAP) Season Travel Ticket Loan Cycle To Work Scheme Refer A Friend Scheme get rewarded when they join the team A collaborative team culture where people thrive together and a place where you can be your true authentic self About The Role As Night Receptionist at The Derby London City, you will be the calm and confident presence that ensures our guests feel welcome, supported, and secure throughout the night. You will play a vital role in delivering a seamless experience from late check-ins to early departures, while maintaining the warm, professional atmosphere our hotel is known for. You will take responsibility for the overnight Front Office operation, including completing the night audit, balancing guest accounts, and supporting all guest service requests with accuracy and care. You will also help maintain the safety and security of the hotel during night hours, carrying out administrative and preparation duties to ensure a smooth handover to the morning team. Above all, you will bring reliability, attention to detail, and genuine hospitality to every interaction, helping to uphold the high service standards expected of a Curio Collection by Hilton property. Key Responsibilities Extends an efficient and welcoming experience both upon arrival and departure. Attends to any guest comments brought to their attention and deals with these efficiently and courteously. Readily available to attend any quest questions and enquires providing adequate response to them. Has the ability to offer insightful and bespoke recommendations based on individual guest preferences and be able to maintain a high level of product and service knowledge in order to best serve and facilitate guest requests. To seek ways to maintain, improve and effectively work within the Front of House teams. Ensures that data accuracy standards are followed Adheres to the correct procedures on acceptance of payment cards and cash, as well as foreign currency exchange. Is able to complete all tasks on his / her designated task list in a timely and efficient manner while ensuring all necessary follow-up and communication is complete prior to ending a shift. To contribute to regular departmental communications meetings ensuring objectives are reviewed and results monitored and minutes recorded as required by the Front Office Manager. To be aware and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. Assists the Night Manager in taking responsibility for the safety and welfare of all guests and staff in the hotel during the night hours and dealing with any crises or incidents according to the companys standard guidelines. To be fully conversant with the Hotel Emergency and Evacuation procedures. Demonstrates excellent knowledge of room categories, hotel facilities, rates, packages and any ongoing promotions. Maximizes occupancy and uses up-selling techniques to promote the hotel. About You Strong communication skills through a variety of means Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise An empathetic and a professional approach at all times Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks High attention to detail and accuracy great at managing one's own time Previous experience ideally within a hotel environment with an outgoing personality, excellent communication skills and excellent command of the English language. The ability to speak other languages would be desirable. PEP/PMS systems (ONQ) knowledge would pose a great advantage but not a mandatory requirement. We are committed to a diverse and inclusive workplace. We welcome applications from all parts of the community. Must have valid right to work in the UK, please note that the company does not currently hold a sponsorship licence, therefore sponsorship assistance is not available. Ready to be part of something remarkable? If you are passionate about hospitality, creativity, and delivering exceptional guest experiences, this is your chance to help shape one of the citys most exciting hotel openings. Apply now and help us bring The Derby London City to life.
TPBN1_UKCT
Location:
City Of London
Job Type:
FullTime

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