About the Role We are looking for a reliable and hardworking NightPorter to join a busy team. This is a fantastic opportunity to work in a fast-paced environment and be part of a supportive team. As a Night Porter, you will be at the forefront of ensuring our guests receive nothing short of excellence, even during the twilight hours. Your primary responsibility will be overseeing the concierge desk in the absence of the wider team, ensuring seamless operations throughout the evening. Responsibilities: Welcoming guests with warmth and professionalism, assisting with luggage, and attending to their needs promptly. Managing incoming calls efficiently and courteously, providing accurate information and assistance as required. Demonstrating impeccable attention to detail in all tasks, from guest check-ins to check-outs. Proactively addressing guest requests and concerns with tact and discretion, ensuring their comfort and satisfaction throughout their stay. Collaborating closely with your team to maintain the highest standards of service and guest satisfaction. Operating with a high level of autonomy and confidence, while also thriving in a collaborative team environment. Fire Marshal - Cleaning - Event set up What you Need: A passion for delivering exceptional customer service, with a genuine desire to exceed guest expectations. Outstanding organisational skills and the ability to multitask effectively in a dynamic, fast-paced environment. Excellent communication skills, both verbal and written, with a keen attention to detail. The ability to work independently with confidence, while also thriving as a valued member of a cohesive team. Your New Playground: 27 beautifully refurbished country-style bedrooms and suites A characterful Bar & Restaurant, full of warmth and local flavour Flexible event spaces for weddings, parties, and corporate occasions indoors and outdoors Set in the stunning natural surroundings of Dartmoor National Park, offering endless potential for unique guest experiences Kitchen Porter Kitchen Porter Kitchen Porter Kitchen Porter Kitchen Porter Kitchen Porter TPBN1_UKCT