About The Role FDM is a global business and technology consultancy seeking a Network Product Support Engineer to work for our client within the public sector. This is initially a 6-month contract with the potential to extend and will be a hybrid role that will be based in Solihull. You will be working with cutting-edge network infrastructure technologies in a dynamic IT environment, this role involves troubleshooting, maintaining, and optimising infrastructure components to ensure high availability and performance. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively in a team environment. This role will specialise in supporting network infrastructure products, with a strong focus on leveraging the Microsoft Intune platform for mobile device management (MDM). The ideal candidate will have expertise in managing platforms like Samsung Knox, Apple device management via Intune, and ChromeOS management through Google. This role also requires a solid understanding of MDM and Mobile Application Management (MAM) solutions from third-party providers. Responsibilities Deliver 3rd-line technical support to local and remote staff, ensuring swift resolution of complex issues Provide specialised support to VIP users, ensuring high availability and exceptional service quality Participate in inciden...