Job Title: NCR SWITCH Quality EngineerPay: PAYE £189.57 or Umbrella £269.59Location: Somerset Energy Innovation Centre,SomersetJob ID: 1747Job Purpose / OverviewThe role of the SWITCH NCR Quality Engineer (QE) is to provide first line support to the HPC Quality team and Responsible Designer (RD) to ensure SWITCH associated NCR processes meet HPC business requirements and quality standards. They play a crucial role ensuring NCRs within SWITCH are managed in accordance with regulatory compliance.A SWITCH NCR QE is to ensure they provide proactive support to HPC business and stakeholders to manage SWITCH NCR users' requirements and expectations: Tool Improvements, lead and manage both reactive and proactive improvement initiatives for SWITCH and PowerBI tools, collaborating with stakeholders to identify and implement meaningful enhancements.SWITCH technical functionality implementation / drops (managed via Jira Kanban), coordinate and deliver scheduled Accenture improvement releases, maintaining visibility of progress through Jira Kanban boards and ensuring timely resolution of items. They are responsible for pre and post-implementation testing to identify defects to be reported for resolution prior to release or re-release respectively.Documentation Maintenance, take ownership, maintain and make available to all users a suite of SWITCH NCR guidance material, ensuring content is clear, accurate, and aligned with the latest tool development and process changes.eNZO SWITCH NCR Page Management, oversee updates and structural improvements to the SWITCH NCR eNZO page, maintaining its usability as a go-to resource for all SWITCH NCR stakeholders.PowerBI Reporting, support the development, refinement and maintenance of SWITCH NCR PowerBI dashboards to support data-driven decision-making, improving performance and usability.SWITCH NCR mailbox management, the management of BAU onboarding requests. The SWITCH NCR QE role has both internal and external aspects with requirements to interface with stakeholders from HPC Quality team, RD and, when required, our suppliers. They will be directly involved in investigating potential SWITCH NCR issues, to either lead or support their resolution. They will also ensure that project quality is delivered consistently and in compliance with HPC Quality arrangements.Principal AccountabilitiesGeneral Support the onboarding of SWITCH NCR users within Quality and RDChampion and promote best practice SWITCH NCR management across the HPC projectProactively support SWITCH NCR users to resolve myIT requests for NCRs via the SWITCH Accenture teamProvide guidance and tool testing support to the SWITCH Accenture team for all SWITCH NCR related JIRA ticketsSupport the use of Project Intelligence and PowerBI to monitor key SWITCH NCR metrics and performance for both internal and external usersMailbox management of the SWITCH NCR Mailbox - Triage, escalate or respond to all correspondenceSupport the Manufacturing and Site NCR Facilitator teams to close SWITCH NCR myIT Tickets raised by SWITCH NCR users for the HPC projectManage and update a suite of SWITCH NCR guidance materialMaintenance of HPC eNZO SWITCH NCR pagesProvide support to the Quality PMO to maintain and develop all SWITCH NCR PowerBI reportsLead or support the closure of SWITCH NCR related Insight actionsShare targeted communications and 'Lunch & Learns' for all SWITCH NCR related updatesComplete all required mandatory and specific to role training Primary accountability Provide first line SWITCH NCR operational support to the HPC Quality team and RDMaintenance of SWITCH NCR process and guidance information for all SWITCH users Knowledge, Skills, Qualifications & ExperienceKnowledge & SkillsEssential Position requires background or understanding of Quality Management, including best practice for deployment by large, complex and contract-led organisationsStrong organisational skillsA proactive approach to problem-solving and continuous improvementThe ability to influence and to provide constructive challenge which is accepted by othersThe ability to build effective relationships with internal and external stakeholdersAble to support and implement practical solutions, whilst remaining open to the ideas of othersConfident and articulate communicator, able to build effective relationships with internal and external stakeholders, able to speak and present material to a large audienceAble to interface between project teams and with supplier organisationsA team player who recognises how their position impacts and influences othersPro-active and flexible, being prepared to plan and work on own initiativeFluent in English languageExcellent written English and attention to detailExcellent IT skills - MS Office (Excel, Word and PowerPoint)Ability to work effectively and consistently with Office 365 SharePoint and Teams collaboration platforms Desirable First-hand experience in the nuclear sector or other safety critical industryFamiliarity with PowerBI (or similar reporting platforms)Comfortable using JIRA, Confluence, and other Atlassian toolsUnderstanding of a regulated nuclear site environment Qualifications & ExperienceEssential Experience in ensuring compliance with international standards such as ISO 9001 or ISO 19443 and ONR licence conditions. Desirable Trained and experienced in the use of PowerBiTrained and experienced in the use of Jira, Confluence or other Atlassian toolsJBRP1_UKTJ