Move Manager

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About the Role We are looking for a dynamic Move Manager who is passionate about customer service and has a proven track record of taking ownership and going the extra mile to deliver outstanding customer satisfaction. This is an excellent opportunity to join a well-established national brand specialising in removals and storage. Based in Hertfordshire, you will manage corporate moving accounts from start to finish, acting as the primary point of contact for clients throughout the entire moving process. Key Responsibilities
Manage the shipment of individual clients' goods on behalf of corporate accounts. Move manage complete door‑to‑door services for each posting. Deliver first‑class customer service and maintain officer contact in line with KPIs and contract requirements. Liaise with agent networks and internal departments to coordinate operational requirements. Manage financial and operational process files through the Navision operational system. Oversee the financials of each file in line with contracted rates and specifications. Issue and collect PMR from the officer at the end of each move. Carry out additional administrative duties as required.
Due to the nature of this role, the following are non‑negotiable
Proven background working within the removals industry. Demonstrable experience in customer service and/or move coordination.
Skills & Experience
First‑class communication skills, both written and verbal. Excellent customer service skills with a commitment to quality. Competent in Microsoft Word, Excel, and Outlook. Adaptable, organised, and a strong team player. Proactive, optimistic attitude with the ability to work under pressure and meet deadlines. Consultative approach — able to understand customer requirements and respond to a competitive environment.
What's on Offer
Salary of £28,000 - £35,000 depending on experience. Opportunity to work within a respected and well-established national brand. Full‑time, permanent position based in Hertfordshire
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Location:
Kings Langley
Job Type:
FullTime

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