Modern Slavery Outreach Services Manager

Location: West Bromwich (office-based with travel across sites) Salary: £36,343.84 - £41,457.52 (dependent on experience) Hours: 37.5 hours per week, Monday-Friday, 9am-5pm Contract: Permanent

About the Role

We are seeking an experienced and compassionate Modern Slavery Outreach Services Manager to lead the operational delivery of a specialist outreach service supporting victims and survivors of modern slavery and human trafficking.

This is a hands-on management role combining strategic oversight, frontline leadership and safeguarding responsibility. You will oversee day-to-day service delivery, manage staff and caseloads, ensure contract compliance, and work closely with partners across the region to deliver high-quality, trauma-informed support.

The role is fast-paced and varied, requiring strong leadership, emotional resilience and a deep understanding of the complex challenges faced by survivors of exploitation.

Key Responsibilities

Lead and manage the day-to-day operational delivery of the Modern Slavery Outreach Service

Ensure service delivery meets contractual requirements, KPIs and quality standards

Provide guidance, supervision and support to senior staff, advocates and wider team members

Oversee referrals, case allocation, safeguarding concerns and risk management

Monitor caseloads, performance and outcomes, addressing issues proactively

Ensure robust systems are in place for audits, reporting, complaints and incident management

Maintain high standards of health & safety and risk assessment across services

Build and maintain strong partnerships with statutory agencies, NGOs and stakeholders

Participate in an on-call rota, responding to urgent client needs and referrals

Support recruitment, training and development of staff and volunteers

Contribute to service development, audits, reporting and tender preparation

About You

You will be a confident and values-driven leader with experience working with vulnerable adults and managing complex services.

Essential requirements include:

Degree-level qualification or equivalent

Experience managing or supervising staff within a support or safeguarding environment

Strong background working with vulnerable adults, ideally within modern slavery, trafficking, homelessness, domestic abuse or related services

Experience managing complex risk, safeguarding and needs-led support

Strong understanding of modern slavery, trafficking indicators and the National Referral Mechanism (NRM)

Excellent communication, leadership and organisational skills

Ability to work calmly and effectively under pressure

Full UK driving licence and access to a vehicle is essential

Experience of contract management, performance monitoring, partnership working and trauma-informed practice is highly desirable.

Additional Information

Some evening, weekend and out of hours work when required

Participation in on call on a rota basis

Enhanced DBS check required