Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities.Job PurposeYou are a passionate Brand Ambassador and a business leader/partner, who conveys the Brand philosophy and values to the Store team and to the final Client. You hold yourself accountable for achieving a successful Department performance, supporting and implementing all activities to achieve the targets. You guarantee excellence in Client experience, by being present on the sales floor and leading by example to placing the Client above all. You are a motivating and inspiring manager, you coach and work closely with your team to achieve their sales target, maximizing all the commercial opportunities.ResponsibilitiesDrive your Department Team to exceed financial targets and maximize sales performances and contribution to support the success of the entire storeSupport the Store Manager/ Deputy Store Manager to develop and implement business plans, through the analysis of the department's performances and proposal of relevant actiıon plansDrive the Department team to exceed their KPI targetsFoster cross selling and up selling among product categoriesBe present on the sales floor, ensuring highest standard of approach and service to Clients.Foster the Omni Channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients and achieving the business objectivesFoster the E-commerce channel development through a timely response to orders received, always delivering a high standard of serviceBe constantly up-to-date on market trends (especially in relation to your department) and share insights wıth relevant functıonsEnsure display attracts Clients and maximizes sales, in accordance with Company guidelinesPlace the Client above all, leading by example to create a welcoming environment and ensure the team strives to meet their every need and requestFoster a Client centric mindset developing and maintaining solid Client relationships and enforcing meaningful after sales experiencesGuarantee an excellent Client satisfaction and the highest level of Client service through the execution of the "Brand Selling Ceremony"Proactively identify opportunities to gain new Clients in order to grow department salesStrengthen Client loyalty supporting the department team to carry out clientelling initiativesProactively manage any customer complaints to ensure client relationship is maintained with positive outcomeAct as a strong team motivator, promoting team spırıt through effective communication, and cultivating a positive and energetic environment, even to the eyes of the ClientEncourage the exchange of information within the team and proactively develop morning briefing on specific topicsMaster fully all company tools and applications including IT and digital, and ensure team is constantly informed of relevant updatesHaving understood the needs and priorities, train and inspire the department sales team on product knowledge, sales techniques, Client Services, and Company policies and proceduresIdentify talents within your team to propose for internal development opportunities, sharing the proposal with the Store Manager in order to define the correct development processesGuarantee team development through coaching and follow-ups on individual action plans;Actively support the Store Manager in mapping the market for any researches they may haveLead by example to ensure the team operate with the highest level of care and respect for the product, evident in every ceremony or procedureSupport synergy and cooperation between front and back of houseSupport enforcement of Company procedures on cash activity, inventory, logistics and all main reporting activities requested by head officeContribute to an effectıve and effıcıent care of Company's assetsProvıde feedback and suggestions concerning department needs firstly to the the Store Manager, and if necessary with the Visual Merchandising and the Retail Merchandising departmentsBe the guarantor for an effectıve and effıcıent back of house organization for the department, taking responsibility for the protectıon of the company's assets as well as ensuring the staff grooming standard is maintained;You ensure that Company policies and procedures are proactively put in place while managing all operational activities related to your Department.Knowledge and SkillsSimilar experience in past roles within a department store, especially in the Ready-to-Wear category for a luxury brandUnderstanding of high-level customer serviceExperience in driving CRM KPIs using relevant tools and promoting a clienteling conceptAbility to work effectively in a teamResults-oriented with the ability to work by objectivesExcellent communication and interpersonal skillsFluent in EnglishJoining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all. #J-18808-Ljbffr