Microsoft Helpdesk Engineer (Tier 2 Night Shift) Blackburn / WFH to £40k Do you have a strong knowledge of the Microsoft tech stack? You could be progressing your career at a growing software and technology consultancy. What's in it for you: Salary to £40k Pension Healthcare Regular social events Hybrid / remote working Career growth opportunities Your role: As a Microsoft Helpdesk Engineer you will be responsible for providing comprehensive support to clients, handling the full spectrum of technical issues including initial contact (Tier 1) more complex resolutions (Tier 2). You'll act as the primary contact for clients, providing support via Teams / Google Meet, email and the ticketing system, with ownership through to resolution. You will also carryout administration on M365, Power Platform, Intune, EntraID, Windows Server, Windows Desktops and Active Directory, maintaining clear and concise documentation, identifying recurring issues and contributing to the...