Membership Engagement Manager

New Yesterday

You will engage with our existing members to ensure they recieve the best possible support from us. Additionally, you will engage with sectors of our community who are unaware of the benefits of being members. Responsibilities: These include To actively seek a thorough understanding of the membership base and the issues affecting them, creating member profiles and advising and briefing stakeholders accordingly. To develop a compelling offer by profile / career stage so as to maintain and improve member retention and engagement levels, and to maximise new member acquisition. To maintain a thorough and up-to-date understanding of services and activities and ensure these are being packaged and communicated in the most effective way. To oversee the implementation of regular market research, including competitor analysis, to identify members/stakeholder needs, to support the rationale for the development of member products and services, and to liaise with and advise other stakeholders as appropriate. To develop member communications in particular around membership renewals and the on-boarding of new members, and to ensure a high-quality member experience. To ensure that membership communications at all touch points within the membership journey or as part of a non-member relationship, remain relevant and up to date. To oversee the new member and renewal p...
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Location:
London
Salary:
£35,000 - £40,000 per year FTE
Category:
Management & Consultancy

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