Job Title: Mediation & Complaints Officer

Contract: Until December 2025 initially

Location: Fully Remote.

Hours: Full-time

We are supporting a local authority in the West Midlands with their search for a Mediation & Complaints Officer.

Key Responsibilities:

Oversee a caseload of SEND complaints, ensuring effective interventions for children and young people aged 0-25 across all educational settings

Resolve conflicts and engage directly with all stakeholders involved in the mediation and complaints process

Ensure all mediation and complaints documentation meets statutory and local deadlines

Coordinate and represent the local authority at mediation and complaints meetings, defending service provision

Produce clear, data-informed reports with actionable recommendations to improve service delivery and enhance the team’s reputation

Please reach out if you have recent experience representing a local authority at Mediation.

They are scheduling interviews W/C 27th July for a Mid-August start date.

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