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Job Description

Job description\nWe are seeking an experienced, highly capable, and detail focused operations professional for our Media client to lead a small, high performing team based in their City of London office. This role is ideal for someone who enjoys ownership, thrives in a fast-paced media environment, and takes pride in delivering operational excellence for clients and internal stakeholders.\n\nAbout the role\n\n * The team which you will lead is a three person Media Operations team which is the central link between sales, customers, filming production and marketing.\n\n * You will set standards, manage workflows, and lead the team while remaining hands on with specialised operational tasks.\n\n * The role suits someone who enjoys working with technology platforms and excels at tracking, prioritising, and executing critical client deliverables with precision and care.\n\nIn the role, you will\n\n * Own and manage all aspects of media operations, including customer onboarding, publishing video records, building media schedules, preparing event analytics, and producing client reports.\n\n * Act as a trusted operational partner to internal teams and clients (Asset & Investment Managers), ensuring smooth delivery and consistently high service standards.\n\n * Monitor and report weekly on KPIs and performance targets to measure and continuously improve operational effectiveness.\n\nEssential skills and experience\n\n * Four or more years’ experience in a marketing operations role. A good knowledge of financial services would be an asset.\n\n * Strong working knowledge of the Adobe suite.\n\n * Practical HTML and CSS skills.\n\n * Exceptional attention to detail and process discipline.\n\n * A collaborative, proactive team player with a positive and professional approach

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