Major Incident Manager
38 Days Old
Youll help ensure fast, effective resolution of major incidents and contribute to ongoing process improvements.
Requirements:
Experience managing high-priority incidents in a multi-client or shared services environment
Knowledge of ITIL
Familiarity with Remedy or similar ITSM tools
Ability to take part in an on-call rota (early and late weekly shifts)
Willingness to undergo security clearance
Responsibilities: Lead major incidents from start to finish
Assign and confirm priority and severity
Coordinate technical teams and communication throughout
Host incident calls where required
Escalate promptly when needed
Validate fixes and confirm closure
Produce incident reporting for management
Support resolution of lower-priority incidents
Complete timely post-incident reviews
TPBN1_UKTJ
- Location:
- Belfast
- Salary:
- £45,000
- Job Type:
- FullTime
- Category:
- Management
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